“A great help for my back pain. The Independent Pharmacy are very helpful and efficient in posting my tablets. Without them I would not be able to leave the house! Jillian.”
“I thought I had ordered the solpadeine soluble tablets as I normally do. And I made a mistake and non soluble ones came. Don’t like them. Too long in taking to release pain. Shall be more careful noticing what I have ordered in future.”
Hi Aloma,
Thank you for sharing your experience with us; we are always looking for opportunities to improve our service and product range.
I can see that an order for Solpadeine Max Tablets was placed over the bank holiday weekend, on Saturday 28th August; your order was reviewed and the correct medication was promptly dispatched on Tuesday 31st September, the next available working day.
We aim to be transparent throughout the checkout process and offer an order summary at the final stage.
This allows you to review your order in full, including the products selected and the price breakdown, prior to pressing the orange Confirm order and pay button.
You are welcome to call for assistance in reordering treatments on 0333 2200519 option 1 Monday-Friday 09.00-17.00 or email us anytime at suppor@theindependentpharmacy.co.uk.
We remain available to you, should you require any further assistance or guidance.
Hi Susan,
Thank you for bringing this to our attention; we are very sorry to hear that you did not receive the medication you were expecting to and for any inconvenience this has caused.
I can see that your order was dispatched on Monday 23rd August and was promptly delivered on Wednesday 25th August.
We are keen to investigate this further and have contacted you directly to provide additional support.
We look forward to hearing from you.
