Thank you for your recent feedback; we value all customer insight as it allows us to continue to improve the service we provide.
I am sorry to hear that we were unable to provide you with your requested treatment on this occasion and for any inconvenience, this may have caused.
After reviewing your order details I can see that our clinical team were on this occasion unfortunately not able to send this product to you. As a fully regulated online pharmacy, we ensure that patient health and well-being are central to all we do.
I can see that you were emailed by our clinical team to keep you updated throughout your consultation with us.
On this occasion, we felt it more appropriate that you seek assistance from your GP as your symptoms are more suited to a face-to-face consultation which unfortunately we are not able to provide, and I hope you have received the treatment that you require.
We are keen to support you further and have reached out to you directly.
We look forward to hearing from you.
