“Pay extra for fast delivery only for it to take over 24 hours before they are despatched and still waiting for them over 48 hours later. Second time this has happened, wont be using again”
Hi Luke
Thank you for taking the time to provide your feedback.
I am sorry to see that your experience with us has not lived up to your expectations and want to understand more so that I can help.
After reviewing your recent order with us, I can see that your order was reviewed by a pharmacist, approved and dispatched the same working day as your order was placed.
The item was then delivered using your chosen courier service which is a 1 to 2 working day service, so the order was processed and delivered within an appropriate timeline.
I would be grateful if you could let me know how we could have improved, so that I can try to ensure we live up to your expectations for any future orders and look forward to hearing from you.
Hi Nicola
Thank you for taking the time and providing your feedback.
As a responsible service, we are committed to providing guidance on how patients can maximise the benefits of their medications.
It is important to note when used as directed and for the recommended duration under medical supervision, treatments like these generally offer more benefits than risks.
Please be assured we have implemented a range of safeguards to help patients use these treatments effectively while minimising any potential risks
If you have any further questions or concerns please do not hesitate to contact us directly.
