“These are highly effective painkillers, I use for my severe back pain: probably the best you can buy over the counter, and always available from The ndependent Pharmacy at a good price, with very reliable delivery.”
“Magnificent treatment for arthritis and toothache post-extraction.
Consult your doctor before taking this medication.
Thank you for excellent customer service.”
Hi Daniel,
Thanks for the feedback, we appreciate the opportunity to support our customers with any concerns.
Please be reassured that we have robust processes in place to ensure all orders are packaged and dispatched correctly, so it is highly unlikely that a parcel would ever leave our warehouse containing an incorrect item.
I have taken the opportunity to review the CCTV of your item being packed and I can see that the correct item was packed in your order and then sealed in a tamper proof box for dispatch.
Our Customer Service Team will reach out to you via the email address associated with your account to provide further support.
Please note we have a dedicated Customer Service Team who are always available to help in the first instance with queries regarding orders, and we send out a follow-up email shortly after a parcel has been dispatched to check everything has been ok with your order, which you can respond to if you experience any issues. This helps us ensure that any problems with orders can be resolved promptly.
