Suregreen | Railway Sleepers | 20 Pack | 2.4m x 200mm x 100mm | Green Treated Reviews

4 Rating 21 Reviews

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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“Looked good value but had to be taken off a curtain sided lorry by hand, due to my partners injury we could not do that so cancelled the order at a hefty cost. Other items for kerbside by other companies have been lifted off by crane onto the drive, be aware Suregreen do no not offer that facility.”

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Posted 3 years ago

Hi Carol, We are sorry for any misunderstanding around the delivery. We do advise on site that timber orders require 2 people to assist with offloading unless otherwise advised. I can see that you received free shipping to your address and that the charges applied are for the fees we are charged by the courier company to have the goods returned back to us. Should an order be cancelled prior to shipping we would not charge any cancellation costs. We hope this helps clarify the cost related to the cancellation of the order and we look forward to providing a quality experience in the future. Sincerely The Suregreen Team

Posted 3 years ago

“Amazing seervice and delivery couldn't have been smoother. Easy from start to finish”

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Posted 3 years ago

“Appalling customer service and terrible damaged products will never use this company again absolute frauds ,”

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Posted 3 years ago

Good afternoon Chris, Thank you for your review. Sorry to hear you was not happy with some of your order. I have checked and can see we have refunded you in full for the one damaged sleeper and as a goodwill gesture I can see we also refunded you 25% off a further 12 sleepers. If you would like to discuss this further please feel free to contact us via email or by telephone. Kind regards Katie Suregreen Ltd

Posted 3 years ago

“The sleepers we top quality and we will be ordering more in the new year”

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Posted 3 years ago

Author didn't leave any comments.

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Posted 3 years ago

“Good communication, reasonable price , superb service”

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Posted 3 years ago

“Not used as yet but will be building two raised vegetable beds. Look great quality and excellent value for money. Delivery very quick and delivery driver was great and very helpful.”

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Posted 3 years ago

“Most sleepers had damage on the edges some I was able to hide to the inside some ended up exposed”

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Posted 3 years ago