Suregreen | Green Treated Railway Sleeper | 2.4m x 200mm x 100mm | Softwood Reviews

4.2 Rating 51 Reviews

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Posted 1 year ago

Good Morning, Thank you for your feedback! We're glad to hear you’re pleased with the clean and straight cut of our product. Your satisfaction means a lot to us! Kind regards Katie Origin Suregreen Limited

Posted 1 year ago

“Quick delivery. Sleepers were as expected. No problems.”

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Posted 1 year ago

Good Morning, We’re absolutely delighted to receive your 5-star review! We’ll be sure to pass your kind words on to our dedicated team to inspire their ongoing commitment to excellence. Kind regards Katie Origin Suregreen Ltd

Posted 1 year ago

“Very good communication and a very good service would highly recommend”

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Posted 1 year ago

Good afternoon, Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again! Kind regards Katie Origin Suregreen Ltd

Posted 1 year ago

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Posted 1 year ago

“Most of the pieces of sleepers show light cracks. However, two pieces, were actually cracked on the ends and could not be used in their entirety. The delivery was ok”

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Posted 1 year ago

“Pricing was competitive and quality of product is good. Delivery was on time and the driver really helpful in offloading and stacking the sleepers - they are now in place and look very good. Would definitely recommend to friends.”

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Posted 1 year ago

“Delivery driver could not have been more helpful, he needs paying more money for sure. Even though obviously busy he was polite, helpful and informative. Excellent”

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Posted 1 year ago

“Quality not there unfortunately. This was mainly down to the way they were packaged and transported. One sleeper was totally different colour to the others. All strapped to tight so large indentations on the sides and edges of the sleepers. Large strap lines accross face of product. Customer service again was very poor.”

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Posted 2 years ago

Good morning, Thank you for bringing your concerns to our attention. We sincerely apologize for the inconveniences you faced with the quality of the sleepers and the overall experience. Your feedback is essential for us to identify areas of improvement and rectify any shortcomings in our service. In response to your concerns, we've taken action to address the issues. We have collected the goods and processed a refund for the goods you purchased. We appreciate your understanding and patience throughout this process. If you have any further questions or if there's anything else we can assist you with, please do not hesitate to contact us. Best regards, Vick, Senior Customer Service Associate, Suregreen

Posted 2 years ago