“Firstly, let me say that I think the quality of the stair carpet runners we have bought so far from runrug.com have been excellent, they appear to be a very hard-wearing material which should prove well for installing on a staircase. We also ordered a hall runner of the same material. This has been in place for 3 months or so now and continues to curl on the ends to form a tripping hazard; we've laid heavy weights on each end for several weeks but that doesn't help much and so we'll have to semi-stick it down to prevent curling. I wouldn't buy hall runners in this material again.
In addition, the shipping from the UK to the US was extremely fast on both orders we've placed so far.
Now the not so good. We ordered 2 identical stair carpet runners on 2 different dates within the last 6 months. However, whoever does the cutting at their warehouse or factory is very poor at their work, or just doesn't pay attention. These stair carpet runners have been installed on 2 staircases in our house that run one onto to the other via a landing over 3 levels in the house. The major issue is that they have not been cut anywhere near symmetrically (as you'll notice on the borders of one of the stair carpet runners – see attached photos). Even though they were both ordered as the standard 2' 8" width you'll see that the borders are NOT anywhere near even on either side on the latest stair runner we ordered! Everyone who visits us is commenting on this as you can see both sets of stair case runners when walking up or down them. We’re very unhappy about this. I must say it doesn't reflect well on runrug.com quality control / care on checking orders prior to shipping.
As a consequence, I'd find it hard to recommend runrug.com until they can re-assure an improvement in their quality control. We'll certainly be looking elsewhere in the future.”
Hi Beth,
Thank you for taking the time to review our company!
We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices.
We look forward to seeing you again soon!
Runrug
