“There was a gripper short in the pack and we had to use the off cuts to make another length. Also the underlay pads were a poor quality - they were obviously just scrap pieces as most of them had knife cuts through them causing them to split, none of them had straight edges. I had to measure and cut each one to try and make a decent pad.”

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Posted 1 year ago

Thank you for your feedback on our Underlay & Gripper Pack. We are upset to hear that you was left a gripper length short and that you weren't satisfied with the quality of underlay. I can assure you that the underlay provided in these packs are not scrap but what might of happened is they could have been accidently cut unevenly when preparing your order, which we deeply apologise for. Again, we truley apologise for any inconvience caused by this mistake but we are glad to hear that you managed to make it work despite the inconvenience.

Posted 1 year ago

“Makes the stair runner much more bouncy and comfortable to walk on”

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Posted 2 years ago

Hi Lesley, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

Author didn't leave any comments.

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Posted 2 years ago

Hi Hildah, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices. We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Ordered the 12 mm underlay, now I have lovely springy stairs”

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Posted 2 years ago

Hi Sarah, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices. We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Excellent on all counts, underlay is better than expected!!”

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Posted 2 years ago

Hi Madge, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices. We look forward to seeing you again soon! Runrug

Posted 2 years ago

Victor Mutton

Verified Reviewer

“arrived very quickly and ordered a second set for the next set of stair great firm thank you”

Helpful Report

Posted 2 years ago

Hi Victor, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices. We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Underlay good, grippers were very poor quality.”

Helpful Report

Posted 2 years ago

Hi Rob, Thank you for your review! We are glad to hear that you are satisfied with the good-quality carpet underlay, but we are disappointed to hear about the issues you faced with the carpet grippers. Please email us at help@runrug.com and we will be glad to look into what we can do to rectify this for you. Thanks again, Runrug

Posted 2 years ago

Sharon Thomas

Verified Reviewer

“Underlay was ok but grippers were poor quality and not really fit for purpose on a thick rug.”

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Posted 2 years ago

Underlay & Gripper Pack Reviews