“Well.. we been happy hay customers for almost 2 years.. and we always loved our hay. But our last boxes is not that great as it use to be. With previews box I was like "yeah it's fine not every box will be with perfect hay", but this one is really not great. I can't really see a fresh green hay. All is just dry brown grass. Not long streams. Even when I do top up for my bunnies I sneezing and coughing because of dust. I hope, I do really hope that next one won't be like this.”
Hi there – thanks for your honest feedback, and for being a loyal customer for nearly two years. That means a lot to us.
Hay is a natural product, so some variation is to be expected depending on the weather, time of cut, and field conditions. That said, we hold our hay to high standards – and if a box slips through that doesn’t meet them, we’ll always make it right.
I’d be happy to send you a replacement box, and I’ll personally open and check it myself before it goes out to make sure it’s the quality you (and your bunnies) expect.
Just drop us a quick message with your order number and we’ll get it sorted.
– Harry
Happy Hay
info@happyhay.co.uk
Hi Dean,
I am very sorry to hear that. Hay is a ntural prudct and as such some variation is to be expected. We do however, always repalce anything that falls below our usual high standards.
Please drop us an email at info@happyhay.co.uk and we can arrange a replacement for you.
Best wishes,
Harry,
The Happy Hay Team
“Lovely good quality hay. First got put onto this by my local animal sanctuary and boy am I glad. Excellent value for money and smells fantastic....if I were a small furry I'd love it!”
