Glow-C Daily Moisturiser Mandarin / 50ml Reviews

4.6 Rating 1,010 Reviews

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Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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“I loved facetheory product so far however this design change is horrible. The product itself is really good and I use this moisturiser in the last couple of years and really good for my skin. I am very disappointed in the change of the packaging. All the products looks the same so makes it hard now to recognise what you are looking for. Its more job to the customers but ok I can leave with it. However I honestly don’t understand why the glass container changed. It was so nice easy to empty, no product waste. Glass is reusable and recyclable. I loved it and the packaging made an impact on my decision to use facetheory product over other brands as Environment protection is important to me. Now I hate the packaging and I really thinking not buying the product again and look for another brand which is a shame. This tube is horrible, it was not easy to open in the first place as had to cut out the top protector layer to be able to us it so small peaces of the cover ended up in the product which of course ended up in the bin. Waste of product. You can never ever take out everything from a tube again so much waste. Why I am paying for only 95% of the product as the rest stays inside. You cant reuse the tube once it is finished and there are no chance you can clean it before putting in the bin to recycle. Honestly can’t understand why the company changed something what was working well to this. I am very disappointed and not happy that now I have to research again to find a new moisturiser.”

3 Helpful Report

Posted 2 years ago

Hi Izabella, Thank you for your feedback regarding the recent packaging changes at Facetheory. We appreciate your loyalty to our products and understand your disappointment with the new design. We are committed to sustainability and have transitioned to aluminum tubes to reduce our environmental impact, as glass can be more challenging to recycle in certain areas. However, we recognize that this change has affected the usability and recognition of our products, which is important to our customers. Your concerns about product waste and the difficulty of accessing all of the products in the new packaging are valid. We are currently exploring options to assist with dispensing the aluminium tubes. We value your input and hope to regain your trust. Please feel free to reach out if you have further concerns or suggestions. Thank you for being a part of the Facetheory community. Thanks Facetheory Team

Posted 2 years ago

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Posted 2 years ago

Hi, Thank you for your feedback. We are sorry that this product wasn't a good match for you, but we are pleased to see that our customer service team has offered assistance already through email. If you require any further assistance, please get in touch. Thanks Facetheory

Posted 2 years ago

“I mix it with jojoba oil as I have a combination skin. Jojoba oil regulates the sebum and the cream moisterises my skin they they work beautifully together. It gives me a soft natural glow and everyone compliments me on my skin (at 61!)”

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Posted 2 years ago

“Sinks in well.Does everything it says it does. Very pleased with the product.”

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Posted 2 years ago

“Written by a peri-menopausal women (aged 49). This has a delicious scent, is silky smooth to apply and feels very light on the face. My skin has felt and looked lovely since I started using it. I am alergic to chemical spf so this is a perfect moisturiser for applying underneath my physical spf cream. Thank you. I will be a returning customer.”

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Posted 2 years ago

“I absolutely LOVE this light as a feather whip with Vit C and niacinamide. I use it a.m. after vit C serum and before 50 SPF. I've tried other daytime moisturisers and this is the best by far. Also heavenly fragrance.”

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Posted 2 years ago

“I have been using this moisturiser for years and absolutely love how it makes my skin look and feel.”