Supergel Oil-Free Moisturiser Reviews

4.4 Rating 22 Reviews

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Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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“The moisturiser is great quality and works as usual however, the new packaging is a real let down. I'm thinking of switching to a new moisturiser as the new bottle doesn't allow me to use all of the product making it really wasteful and expensive.”

Helpful Report

Posted 1 week ago

Hi Levente, Thank you for your honest feedback about the Supergel Oil‑Free Moisturiser. We're glad it continues to deliver the quality and results you expect, and we sincerely apologize for the frustration with the new bottle. Your point about not being able to use all the product—and the resulting waste and cost—is important to us, and we're sharing this with our team to review the packaging urgently. If you’d like, we can share tips on getting the most out of the product or discuss alternatives. Please reach out to our support team if you want to chat further. Thanks, Team Facetheory

Posted 1 week ago

“Much prefer previous tube style than pump bottle as product seems to separate and needs shaken as goes gloopy at the top/watery towards the bottom.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your feedback on the Supergel Oil‑Free Moisturiser. We’re sorry to hear that you prefer the previous tube style and that you’ve noticed the product separating in the new pump bottle, with a gloopy texture at the top and watery consistency at the bottom. We understand how frustrating it is when the product doesn’t feel consistent and needs shaking to mix again. Your comments about the packaging and the texture change will be shared with our team for review as we look into this concern. Thanks, Team Facetheory

Posted 2 weeks ago

Abdirahman H

Verified Reviewer

Author didn't leave any comments.

Helpful Report

Posted 3 weeks ago

Hi Abdirahman, Thank you for the fantastic 5-star review! We’re thrilled you’re enjoying the Supergel Oil-Free Moisturiser. If you have any questions or need skincare tips, we’re here to help. Thanks Facetheory Team

Posted 2 weeks ago

“Allergic reaction and drying”

Helpful Report

Posted 3 weeks ago

Hi Michael, We’re really sorry to hear you experienced an allergic reaction and drying after using Supergel Oil-Free Moisturiser. That’s not the experience we want for anyone. Please stop using the product and consider consulting a healthcare professional if the reaction persists. If you can share your order number and what your skin type is, we’ll review your batch and the formula with our safety and R&D teams. We’re happy to offer a refund or replacement and to advise on a suitable alternative. Thank you for letting us know your feedback helps us improve. Thanks Facetheory Team

Posted 3 weeks ago

Cara V

Verified Reviewer

Incentivized

“The best on the market for acne pro skin- actually does what it says and had no strange or toxic ingredients in it that is sold as “fine” for the skin. I have struggled with acne for 12years and tried all the big brands products, nothing compares.”

Helpful Report

Posted 3 weeks ago

Hi Cara, Thank you for the wonderful 5-star review! We’re thrilled the Supergel Oil-Free Moisturiser works so well for acne-prone skin and that you’re happy with its ingredients. If you have any questions or need skincare tips, we’re here to help. Thanks Facetheory Team

Posted 3 weeks ago

“Amazing! Really hydrating but doesn't irritate my sensetive skin!”

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Posted 3 weeks ago

Hi there, Thank you for the wonderful 5-star review! We’re thrilled you’re enjoying Supergel Oil-Free Moisturiser and that it’s hydrating without irritating your sensitive skin. Thanks Facetheory Team

Posted 3 weeks ago

“Licht niet plakkerig en lekker fris”

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Posted 3 weeks ago

Hoi Wendy, Bedankt voor de fantastische 5-sterren review! Fijn om te horen dat de Supergel Oil-Free Moisturiser niet plakt en lekker fris aanvoelt. Wil je dat we een eenvoudige routine voorstellen om de resultaten nog verder te maximaliseren (bijv. laagjes met een milde moisturizer en SPF)? We helpen graag. Thanks Facetheory Team

Posted 3 weeks ago

“Great moisturiser, just wish it wouldn't separate so much in the bottle and get too clogged to come out.”

Helpful Report

Posted 4 weeks ago

Hi Sophie, Thanks for the great rating and for sharing how you’re enjoying the Supergel Oil-Free Moisturiser. We’re sorry it’s separating and clogging the nozzle. A quick fix is to give the bottle a good shake before use and store it with the pump facing downward. If it continues to clog, please let us know and we’ll help troubleshoot or replace. If you’d like tips on how to layer it with other products in the range to minimise separation, we’re here to help. Thanks Team Facetheory

Posted 4 weeks ago