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Posted 2 months ago

Hi Hijran, Thank you so much for the 5-star rating! We're delighted that you’re enjoying the Peptide Firming Eye Cream and appreciate you taking the time to share your feedback. Thanks Facetheory Team

Posted 2 months ago

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Posted 2 months ago

Hallo Barbara, Vielen Dank für Ihre 5-Sterne-Bewertung unserer Peptide Firming Eye Cream! Wir freuen uns sehr, dass Sie zufrieden sind und hoffen, dass die Creme Ihre Augenpartie wunderbar pflegt und erfrischt. MfG Facetheory Team

Posted 2 months ago

“Reviewing this after using 3/4 of a tube. The eye cream is ok, absorbs well and feels hydrating. Doesn’t do anything for my dark circles and don’t think it’s helped with fine lines. I really dislike the smell and the hate the packaging. The tubes waste so much product it comes out uncontrollably. I’ve just bought the retinal eye cream and this does the same. Would be better if you had an option to buy creams in a glass jar and have a refill option. I really like Facetheory products but am put off buying creams in tubes due to wastage and poor user experience. Please consider changing your packaging there must be a better option.”

1 Helpful Report

Posted 2 months ago

Hi Lisa, Thank you for taking the time to share your detailed feedback about our Peptide Firming Eye Cream. It's great to hear that you’ve found it hydrating and easy to absorb, though we’re sorry it hasn’t met your expectations for results or scent. We completely understand your concerns about the tube packaging and product wastage. Your comments are very helpful, and we've passed them on to our product development team, as we’re always exploring more sustainable and user-friendly options, including refillable or glass formats. We appreciate your continued support and hope the Retinal Eye Cream will be a better fit for your routine. Please don’t hesitate to reach out to our customer care team if you’d like any advice on how to get the best results or recommendations for alternative products. Thanks Facetheory Team

Posted 2 months ago

Najma L

Verified Reviewer

Incentivized

“I really like your products. My only comment is the top of my night cream doesn't close properly.”

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Posted 2 months ago

Hi Najma, Thank you so much for your kind feedback and for using our Peptide Firming Eye Cream. We’re delighted you’re enjoying our products. We’re sorry to hear about the issue with your night cream lid, this shouldn’t happen. Please reach out to our customer service team with your order number, and we’ll be happy to arrange a replacement cap to resolve it quickly. Thanks Facetheory Team

Posted 2 months ago

“It’s lovely and easy to use and smells lovely too”

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Posted 3 months ago

Hi Geraldine, Thank you for your kind review. We're so glad to hear you’re enjoying the Peptide Firming Eye Cream and love its texture and scent. It’s great to know it’s been easy to incorporate into your routine. Thanks Facetheory Team

Posted 3 months ago

“El producto parece que va bien aunque los primeros días sentí algo de escozor al usarlo, ahora ya no. Y parece que su efectos son buenos sobre todo en cuanto a hidratación. La razón por la que no lo recomendaría es por el envase, viene con aire dentro y durante los primeros días al abrirlo se salía el producto, he perdido casi la mitad sin poder usarlo.”

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Posted 3 months ago

Hola Beatriz, Gracias por compartir tu experiencia con nuestra Peptide Firming Eye Cream. Nos alegra saber que el producto ha resultado hidratante y que la sensación inicial de escozor ha desaparecido con el uso. Lamentamos mucho lo ocurrido con el envase. No es lo habitual y entendemos tu frustración al haber perdido parte del producto. Si lo deseas, puedes escribirnos a [tu dirección de atención al cliente] con tu número de pedido o una foto del envase para poder revisar lo sucedido y ofrecerte una solución. Apreciamos tu comentario, ya que nos ayuda a seguir mejorando tanto la fórmula como el diseño del envase. Facetheory Team

Posted 3 months ago

“J'aime bien ce contour des yeux. Cela fait plusieurs fois que je le commande (dans l'ancien packaging). Ni trop gras, ni trop sec. Après, est-ce qu'il fait effet sur mon contour des yeux? J'ai mis 4 étoiles car avec le nouveau packaging, j'ai une bonne quantité qui est partie et la fois d'après, on appuie sur le tube et on a l'impression qu'il en reste plus que la moitié (à croire que c'était de l'air dedans!). Dommage.”

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Posted 4 months ago

Bonjour Veronique, Merci beaucoup d’avoir partagé votre avis et votre fidélité envers notre contour des yeux. Nous sommes ravis qu’il vous convienne en texture et en confort d’application. Nous comprenons bien votre déception concernant le nouveau packaging. Il peut arriver qu’un excès d’air soit présent dans le tube au moment du conditionnement, donnant l’impression qu’il contient moins de produit, même si la quantité mise en vente reste la même. Nous avons déjà remonté ce point à notre équipe afin d’améliorer le conditionnement et éviter ce désagrément à l’avenir. Si vous souhaitez, notre service client peut vous aider pour vérifier votre tube et trouver une solution. N’hésitez pas à nous contacter directement pour que nous puissions vous assister. Encore merci pour votre retour constructif qui nous aide à progresser. Facetheory Team

Posted 4 months ago

“The cream itself is fine, although a little bit thinner than I would like an eye cream to be. I would say that if the cream does happen to get in your eye a little bit it really stings, albeit this is probably the same with most eye creams. My main issue was that whenever I took the cap off the tube, the cream kept coming out and wouldn’t stop. Sounds funny, but the reality wasn’t so funny! However, customer service were great and gave me a full refund and let me keep the tube. Would I order it again? Possibly, but only if the design of the tube and the cap has changed.”

2 Helpful Report

Posted 4 months ago

Hi Rachel, Thank you for taking the time to share this detailed review of our Peptide Firming Eye Cream. We’re pleased that customer service were able to assist you quickly, but we’re sorry to hear about the packaging issues you experienced and the texture not being quite what you hoped for. We’re actively reviewing the design of our tubes and caps following similar feedback, so your comments are really valuable in helping us improve this product. If you do decide to give it another try in the future, we hope the experience will feel a lot smoother. Thanks Facetheory Team

Posted 4 months ago

Peptide Firming Eye Cream Reviews