“El producto parece que va bien aunque los primeros días sentí algo de escozor al usarlo, ahora ya no. Y parece que su efectos son buenos sobre todo en cuanto a hidratación. La razón por la que no lo recomendaría es por el envase, viene con aire dentro y durante los primeros días al abrirlo se salía el producto, he perdido casi la mitad sin poder usarlo.”

Helpful Report

Posted 2 months ago

Hola Beatriz, Gracias por compartir tu experiencia con nuestra Peptide Firming Eye Cream. Nos alegra saber que el producto ha resultado hidratante y que la sensación inicial de escozor ha desaparecido con el uso. Lamentamos mucho lo ocurrido con el envase. No es lo habitual y entendemos tu frustración al haber perdido parte del producto. Si lo deseas, puedes escribirnos a [tu dirección de atención al cliente] con tu número de pedido o una foto del envase para poder revisar lo sucedido y ofrecerte una solución. Apreciamos tu comentario, ya que nos ayuda a seguir mejorando tanto la fórmula como el diseño del envase. Facetheory Team

Posted 2 months ago

“J'aime bien ce contour des yeux. Cela fait plusieurs fois que je le commande (dans l'ancien packaging). Ni trop gras, ni trop sec. Après, est-ce qu'il fait effet sur mon contour des yeux? J'ai mis 4 étoiles car avec le nouveau packaging, j'ai une bonne quantité qui est partie et la fois d'après, on appuie sur le tube et on a l'impression qu'il en reste plus que la moitié (à croire que c'était de l'air dedans!). Dommage.”

Helpful Report

Posted 2 months ago

Bonjour Veronique, Merci beaucoup d’avoir partagé votre avis et votre fidélité envers notre contour des yeux. Nous sommes ravis qu’il vous convienne en texture et en confort d’application. Nous comprenons bien votre déception concernant le nouveau packaging. Il peut arriver qu’un excès d’air soit présent dans le tube au moment du conditionnement, donnant l’impression qu’il contient moins de produit, même si la quantité mise en vente reste la même. Nous avons déjà remonté ce point à notre équipe afin d’améliorer le conditionnement et éviter ce désagrément à l’avenir. Si vous souhaitez, notre service client peut vous aider pour vérifier votre tube et trouver une solution. N’hésitez pas à nous contacter directement pour que nous puissions vous assister. Encore merci pour votre retour constructif qui nous aide à progresser. Facetheory Team

Posted 2 months ago

“The cream itself is fine, although a little bit thinner than I would like an eye cream to be. I would say that if the cream does happen to get in your eye a little bit it really stings, albeit this is probably the same with most eye creams. My main issue was that whenever I took the cap off the tube, the cream kept coming out and wouldn’t stop. Sounds funny, but the reality wasn’t so funny! However, customer service were great and gave me a full refund and let me keep the tube. Would I order it again? Possibly, but only if the design of the tube and the cap has changed.”

2 Helpful Report

Posted 2 months ago

Hi Rachel, Thank you for taking the time to share this detailed review of our Peptide Firming Eye Cream. We’re pleased that customer service were able to assist you quickly, but we’re sorry to hear about the packaging issues you experienced and the texture not being quite what you hoped for. We’re actively reviewing the design of our tubes and caps following similar feedback, so your comments are really valuable in helping us improve this product. If you do decide to give it another try in the future, we hope the experience will feel a lot smoother. Thanks Facetheory Team

Posted 2 months ago

“I ❤️ this brand. I was so pleased to see peptide eye cream and face cream, its so good to help generate plumpness, the product applies beautifully and absorbs quickly, you only need a tiny amount. It really help soften fine line.”

Helpful Report

Posted 3 months ago

Hi Beverley, Thank you so much for your kind words and support for our brand! We’re delighted to hear that the Peptide Firming Eye Cream has been such a positive addition to your routine, helping to soften fine lines and leave your skin feeling plump and smooth. It’s wonderful that you’re enjoying the texture and how little is needed for great results. Thanks Facetheory Team

Posted 2 months ago

“The packaging creates so much waste, the cream came with too much power! Them after a while the packaging broke at one point there the cream came out and it was not possible to use the normal way to get out the cream! The packaging kills my nerves! The cream itself is just a good moisturizer but not something special. For a good moisturizer for eyes is the price too high. This I can buy cheaper! I buy my old eye cream from a japanese brand with a big S again. Is also expensive but high quality and good packaging. But I am generally with facetheory products satisfied!!!!”

Helpful Report

Posted 3 months ago

Hi Georgia, Thank you for sharing your honest feedback. We’re really sorry to hear that the packaging for our Peptide Firming Eye Cream didn’t hold up as it should and caused you so much frustration. We’re already looking into ways to improve sustainability and durability in our designs, so comments like yours are valuable to us. In terms of the formula, we understand it may not have met your expectations compared with your usual eye cream, and we’ll pass this on to our product team. If you’d like, please reach out to us at help@facetheory.com so we can make this right for you. We really appreciate that you’re generally happy with Facetheory products, and we hope to deliver a better experience with your next order. Thanks Facetheory Team

Posted 3 months ago

“I tried this eye cream, worrying a bit as my skin often reacts to peptides. No reaction and the cream sinks in well. It's definitely hydrating and does well over the Ectoin Barrier Milk.”

Helpful Report

Posted 3 months ago

Hi, Thank you so much for sharing your experience with our Peptide Firming Eye Cream! We’re delighted to hear that your skin tolerated it well and that you found it both hydrating and a good match layered over the Ectoin Barrier Milk. We designed this formula to be gentle yet effective, so it’s wonderful to know it’s working for you. Your feedback means a lot to us! Thanks Facetheory Team

Posted 3 months ago

Heidi K

Verified Reviewer

Incentivized

“Ich merke bis jetzt leider keine Veränderung ich benutze die Augencreme 2mal täglich seit ich sie erhalten habe aber leider keine Veränderung festgestellt liebe Grüße Heidi a und c”

Peptide Firming Eye Cream Reviews