“after waiting 2 weeks still no delivery no reply from seller after messaging about item will never buy anything through wowcher again”

Helpful Report

Posted 1 week ago

Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Many thanks Wowcher

Posted 1 week ago

“Never received the item didnt get refund do not buy from here very poor”

Helpful Report

Posted 2 weeks ago

Good morning Nicola, Thank you for contacting us. We do advise allowing the merchant 3 working days to respond (72 working hours) as you are still within this time, we would request that you allow the time frame to pass before contacting us again. We thank you for your patience within this time as look to resolve your issue. Many Thanks Wowcher

Posted 2 weeks ago

“I wouldn't know how it works cuz the phone didnt arrive then had a job to get a refund cuz message the seller had no reply from them ,so then had to wait a further 72 hrs to get any where”

Helpful Report

Posted 2 weeks ago

I can confirm your credit refund has now been applied to your account which is available to use instantly. The credit will be valid on your account for 3 months. Please see the following link which contains a helpful video demonstrating how to spend your wallet credit: https://help.wowcher.co.uk/articles/faqs/how-to-use-credit-video/649962ed42417c2dcb612c76

Posted 2 weeks ago

“The phone has not arrived and it is impossible to obtain any information about delivery. Wowcher expects me to contact the manufacturer, but there is no reply. There is no customer service number to ring so it seems that the money has been wasted. When will the goods arrive?”

Helpful Report

Posted 2 weeks ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 2 weeks ago

“Disappointed I had redeemed paid for postage and have not received this order not a happy customer.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to review your experience. We are sorry to hear your comments. Having looked into it, I can see that we have already spoken to you regarding your case. Please keep an eye out for a response from the merchant. Kind regards Wowcher Team

Posted 2 weeks ago

“I purchased this phone almost two months now, delivery was supposed to be by 15th October. It's almost a month since delivery date. I have no tracking details. No ways of communicating to the shop. I paid an extra almost £9 for delivery. I'm really disappointed. Please can someone help. This is my first experience with Wowcher since I started buying from the website.”

Helpful Report

Posted 2 weeks ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 2 weeks ago

“i have not received the phone”

Helpful Report

Posted 2 weeks ago

Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Kind regards Wowcher

Posted 2 weeks ago

“The phone has never been delivered still after watching all this time, likewise no updates or any easily identifiable delivery tracking details”

Helpful Report

Posted 2 weeks ago

Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Kind regards Wowcher

Posted 2 weeks ago

S24 Ultra Smartphone - 6.53-inch HD Display, Quad-Core Processor, Dual SIM, 8MP Camera, 2400mAh Battery - Mobile Phone (Unlocked, 16GB Storage) | Wowcher Reviews