“Sadly this was a disappointing buy for my dog. For some reason the treats just seem to get stuck so my dog gets frustrated with the toy. I also thought it would fire the balls out of the container but they just roll out.”

Helpful Report

Posted 3 weeks ago

If your item is eligible for returns, you can easily initiate the return through our return portal, just follow the steps below to return your item hassle-free: Go to "My Wowchers" or "My Voucher" and click on 'Need help?' for the item you wish to return. Look for the 'Want to return your item?' section. (If you don't see the 'Want to return your item?' section, please contact the merchant directly - their details can be located on the Wowcher/Voucher under merchant information) Select your refund option : "Wallet Credit" or "Cash" Click on the 'Start a Return?' button and follow the prompts to complete your return request. (If you don't see the 'Start a Return' button, follow the provided prompts to request a return or to contact the merchant directly.) Once your return is requested, you will receive an email containing a QR code and/or return label, just follow the instructions provided in the email to return the item. After the merchant receives your return, they will inspect the item then your refund will be processed within 5 working days from the time the merchant receives the return. Please note: If your item is damaged/faulty, take some photos as evidence in case of dispute from the merchant. The photo should display: The entire item (out of the box - if safe, please inspect the item even if the packaging is damaged). The packaging if available. Close-up and clear photos of the damage.

Posted 3 weeks ago

“Very disappointed with the pet ball and dispenser. I thought the ball would shoot out it doesn’t it rolls out. The box was damaged if it had been a present for someone else’s dog I couldn’t have given it as the box was a mess . I have thrown the box away .”

Helpful Report

Posted 4 weeks ago

If your item is eligible for returns, you can easily initiate the return through our return portal, just follow the steps below to return your item hassle-free: Go to "My Wowchers" or "My Voucher" and click on 'Need help?' for the item you wish to return. Look for the 'Want to return your item?' section. (If you don't see the 'Want to return your item?' section, please contact the merchant directly - their details can be located on the Wowcher/Voucher under merchant information) Select your refund option : "Wallet Credit" or "Cash" Click on the 'Start a Return?' button and follow the prompts to complete your return request. (If you don't see the 'Start a Return' button, follow the provided prompts to request a return or to contact the merchant directly.) Once your return is requested, you will receive an email containing a QR code and/or return label, just follow the instructions provided in the email to return the item. After the merchant receives your return, they will inspect the item then your refund will be processed within 5 working days from the time the merchant receives the return. Please note: If your item is damaged/faulty, take some photos as evidence in case of dispute from the merchant. The photo should display: The entire item (out of the box - if safe, please inspect the item even if the packaging is damaged). The packaging if available. Close-up and clear photos of the damage.

Posted 4 weeks ago

“my dog loves it he has not quite got the hang of putting ball in yet,but enjoys playing with it,he uses his nose to push ball in hole then enjoys treat that pops out”

Helpful Report

Posted 1 month ago

Thank you for your review! We’re glad to hear you enjoyed your experience and hope to continue inspiring you with great deals. Many thanks, Wowcher Team

Posted 1 month ago

“The worst experience I’ve ever had with anything I’ve bought. Bought the ball launcher 3 weeks ago and paid for quick delivery. Never got delivered. I thought I could trust Wowcher because it had been on the TV. Never ever buying anything from Wowcher again. They let scammers use their website so don’t bother buying anything from this website. Got asked to leave a review but it never even turned up. Also, the delivery notifications don’t matter because you’ll get a message saying “it will be delivered today” and then it doesn’t. Please.. avoid this website and this product at all costs.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 2 months ago

“It's not a ball throwing it rubbish it just drops the ball on the floor that it is could do that my self the box was all bashed in when it arrived.”

Helpful Report

Posted 3 months ago

If your item is eligible for returns, you can easily initiate the return through our return portal, just follow the steps below to return your item hassle-free: Go to "My Wowchers" or "My Voucher" and click on 'Need help?' for the item you wish to return. Look for the 'Want to return your item?' section. (If you don't see the 'Want to return your item?' section, please contact the merchant directly - their details can be located on the Wowcher/Voucher under merchant information) Select your refund option : "Wallet Credit" or "Cash" Click on the 'Start a Return?' button and follow the prompts to complete your return request. (If you don't see the 'Start a Return' button, follow the provided prompts to request a return or to contact the merchant directly.) Once your return is requested, you will receive an email containing a QR code and/or return label, just follow the instructions provided in the email to return the item. After the merchant receives your return, they will inspect the item then your refund will be processed within 5 working days from the time the merchant receives the return. Please note: If your item is damaged/faulty, take some photos as evidence in case of dispute from the merchant. The photo should display: The entire item (out of the box - if safe, please inspect the item even if the packaging is damaged). The packaging if available. Close-up and clear photos of the damage.

Posted 3 months ago

“Absolutely awful! This is not automatic (does not use batteries) and does not launch the ball. A plastic box that you put the ball in and it rolls out at the dog’s feet. From the description I expected it to be thrown out for the dog to fetch. Not sure how this could be worth £59.99 I do not recommend this product at all.”

Helpful Report

Posted 3 months ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 3 months ago

“Doesn’t always release the treats Frustrating for us and the dog.”

Helpful Report

Posted 3 months ago

Thank you for your review, we appreciate the feedback and will relay it back to the appropriate team. Many Thanks Wowcher Team

Posted 3 months ago

“Was advertised as a ball launcher however when delivered it was a treat dispenser”

Helpful Report

Posted 3 months ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 3 months ago

Automatic Pet Ball and Treat Dispenser | Wowcher Reviews