Inspire 2 Door White Internal Bi-fold Doors Reviews

4.5 Rating 43 Reviews

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

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Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

VUFOLD LTD | Doors & Windows,
Queens Court, Queens Avenue,
Macclesfield
Cheshire East
SK10 2BN

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Samuel Coulson

Verified Reviewer

“Bought the doors and kept them in the packaging until the day we were having them installed to keep them pristine. When we opened there was a massive chunk missing from them. We called and asked for a replacement/refund but since it was longer than 30 days we were refused. Poor.”

Helpful Report

Posted 4 years ago

Dear Sam, We are sorry that your experience has led you to write this review. We will carry out a full investigation as to how your case was handled and why we came to the conclusion we did. We will respond in full at the earliest opportunity, and please accept our apologies for any inconvenience caused. Kind regards Vufold

Posted 4 years ago

Dear Mr Coulson, We are sorry that you felt the need to post your two reviews, one here and one on another site. We are also disappointed as we have not heard from you for over eight weeks since we offered to supply you with a replacement door at a reduced price. You are quite right in saying that we declined to offer a free replacement due to our terms and conditions. We have terms and conditions in place to protect our customers and ourselves in the event of anything going awry. We ask customers to sign documentation on delivery to say that there is no sign of damage to the packaging when they receive it – you will recall that you signed to say there was no evidence of this on your order. This leads us to conclude that there could not have been any damage during transit. If there was, we would have expected you to have found broken bits of wood inside the packaging when you opened it, but you informed us that there were none. When you sent us photos of the damaged door, we were shocked at the extent of it and the suggestion that it could have left our factory in that condition. Whilst we accept minor mistakes can happen, we do feel there is simply no way it would have passed our rigorous quality and assessment checks with that much damage. If we had found a door in that condition before despatch it would have been taken off the line and remanufactured to a saleable condition. Our terms and conditions are very clear in that we expect customers to check for and report any damages within 14 days of receipt of their order. You did not get in touch with us until 41 days after we despatched the order to you. With the problem not being reported for such a long time, we have no way of knowing if the damage occurred before or after delivery and as such, cannot take responsibility for the damage. However, that still did not stop us from offering you a replacement door at a reduced rate, even though it could not be shown clearly that we were at fault. If you would like to take up that offer, then please do get in touch with us and we will be happy to help. Kind regards Vufold

Posted 4 years ago

Anthony Stewart

Verified Reviewer

“Nice set of doors 1.2m in white that has completed my vestibule”

Helpful Report

Posted 4 years ago

Hi Anthony, Thank you for your kind review - pleased to hear you are happy with your doors and we really appreciate the 5-star product rating. Best regards Vufold

Posted 4 years ago

“Great doors.. straight forward to fit, look great. Only comment would be that a blanking plate would be good to have if you did not want to use the bottom deadbolt. I do not want to use the bottom deadbolt but had to fit it to the door to cover the premachined channel, the danger being that since the deadbolt is fitted it may be inadvertantly pushed down which may damage the floor. Other than that an excellent product l would recommend.”

Helpful Report

Posted 4 years ago

Dear James, Thank you for your great review. We are pleased to hear you are happy with your doors and that you found the installation straight forward. We do recommend fitting the receiver plate into the floor for extra stability during operation, however we do understand your concerns and your feedback is much appreciated. Unfortunately we do not have a blank plate we can supply you, however it is possible to remove the internal bolt, so if somebody does inadvertently slide the face plate down, nothing will protrude from the bolt. If you need any assistance with this, please do contact a member of our aftercare team. Thank you for recommending Vufold. Kind regards Vufold

Posted 4 years ago

“Doors arrived in several boxes with lots of parts! We had someone install it for us and it came together smoothly. We had high expectations having read other reviews and we were not disappointed. They not only look fantastic but they move so smoothly. We are considering where else we can add these doors!”

Helpful Report

Posted 4 years ago

Thank you for your great review. We are delighted to hear how impressed you are with both the both the look and operation of your Vufold Inspire doors, and we would love to work with you again in the future. Kind regards Vufold

Posted 4 years ago

“Excellent”

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Posted 4 years ago

Dear Derek, Thank you for giving your Vufold Inspire doors a 5 out of 5 star rating. Kind regards Vufold

Posted 4 years ago

“Good doors Speedy delivery Minus points for quality of paint finish - areas of light paint coverage but item needed installing same week so had to live with finish Also all fixings loose in box”

1 Helpful Report

Posted 5 years ago

Dear Chris, Thank you for your review. Whilst we are pleased to hear you have rated your doors as good and that we also delivered them quickly to you, we are sorry to hear of the issues. Having checked our records we cannot see where you have previously raised this with us, however we will arrange for a member of our aftercare team to contact you so we can investigate this further and help resolve the issue for you. It is very important to us that you have a product you are happy with and please accept our apologies for any inconvenience caused. Kind regards Vufold

Posted 4 years ago

“Love these doors! Excellent quality. Good fitting instructions and tools included.”

1 Helpful Report

Posted 5 years ago

Steve Maubsley

Verified Reviewer

“Doors arrived on time and very pleased with quality.”

Helpful Report

Posted 5 years ago