“This was my favourite tea. However, the last box I had was very poor quality. The amount of dust snd scum that floats to the service of the cup is horrible. In my opinion someone has changed something that’s radically reduce the quality.”
Thanks for reviewing our Earl Grey loose tea.
We can see you have already been in touch with our CS team about this, but we would like to apologise again for the issue you've experienced. Your comments have been passed on to our Quality Experts for review, but should you need any further help with this product, please email us at: twinings.direct@twinings.com
Thanks again for sharing your experience.
