“I was more than satisfied with their cots of insurance of my bike, but will know
Better when my renewal comes around next year, since this is the first year that I. Have been insured by them”
“The whole experience of dealing with this company has been awful from start to finish. The extent I had to go to, to prove my previous circumstances was nothing short of ridiculous. I was asked for information that had absolutely no bearing on insuring my bike.
I am an honest and law abiding person but I was made to feel that I was anything but in my dealings with your company. I felt that my honesty was questioned at every turn.
It has left a very poor impression and I will have no hesitation in going elsewhere next year. Be sure I will tell anyone who will listen what my experience has been.”
“You had no idea of the different policies that you sold me. One for a month which I needed to sell with commuter cover, and one for a year (my new bike) with no commuter cover and then you wanted to charge me £45 plus to amend this policy, even when I spoke to your operative who told me there was nothing on the short term policy on your records that told you it was for commuting. I asked for a supervisor to call me and was told that it could take five days and be at any time, but you would waver the admin charge. To get myself covered correctly I paid the £15 plus.
I subsequently revieiwed my short term policy and sent the documents back to you to prove the differnce in the policies I had taken out at the same time and you refunded the £15.00.
I find it difficult that according to you standards and records that you cannot differentiate between policies you issue and apparently provide commutting cover for someone that is unemployed in one occession but cannot do the same at another time (which I was told when I called to ammend my new bike insurance that you could not provide commutor cover as I was unemployered) but you will charge this same persom £45.00 plus to ammend the policy when they find work.
Do you think that someone that is unemployed can afford this fee?
Your standard are rubbish and unimpressive!!!!!!!!!!!!
Policy no's are 11950504 & 11951503.
My contact details are lole.baylis@btinternet.com Tel. 07847777523. although I do not expect to hear from anyone”
“Had my bike insured last 5yrs no problems (other insurers), due to me listing my ncb as 9 yrs when searching for quotes Bikesure came back most competitive, however , made an honest mistake in that I only had 8yrs ncb so they slap me with £42 on top. Thing is I paid less for my insurance 3yrs ago with 5yrs ncb than I just paid (21/07/2015).
Asked to be reimbursed. .....u guessed it.....no chance.
Absolute joke company never deal with them”
