“Avoid this company.They treat you with total distain.Do not book online as they make it impossible for you to complete your application.Asked to produce documents that were NOTHING to do with my Insurance application.I refused and got my insurance Elsewhere.I recommend Devitt .Not the cheapest but at least they treat you like a potential customer instead of a piece of doggy poo.AVOID AND LOOK ELSEWHERE.Its simply not worth the extra effort.You have been warned.”
“The end result was good and the price for insurance also the best one I saw. Their systems are good because they could see that I had tried to get multiple quotes which must have been an alert on their system.
To cut a long story short, I was questioned about my occupation and the girl I was speaking to concluded (wrongly) that I was lying...I had all the evidence to back-up what I was saying but still she decided I was lying. I was put on hold for more than 10 minutes and had to call back and speak to someone else.
Fortunately that someone else was very helpful and sorted it all out. However, the tone of voice and accusatory manner in which I was spoken to was very offensive. I felt as though I was being cross-examined by a barrister in the High Court!
The only reason I'm putting a "normal" score and not a "Very Poor" is because of the second girl that I spoke to who rectified the situation. Shocking customer service from the first girl I spoke to. Very rude and immediately got my back up with her questioning. Shame really, as all the other parts of the process were good.”
“Very quick at wanting a plethora of documentation (more than other insurers) in a fairly threatening tone, in my case, before my policy had even started.
Customer service is more important than price to me, so I'll not be using them again.”
“You were the cheapest bike insurer I could find. However, a week after applying for the insurance I was asked to call your centre to sort something out. The girl who spoke to me put me on hold for over 15 minutes (after I'd been on hold initially) and told me that because of an error in my insurance application I couldn't be insured by you or by anyone else she knew of. I'd be charged 25 pounds for an administration fee and 27 for the few days I'd already been insured for. She was very unhelpful and she really sounded like she couldn't be arsed talking to me. I was just finishing work at 5pm and was left with the impression that I may not be even insured to ride my bike home. I was shocked and only when I put the phone down did I realise how unfair I'd been treated.
I immediately wasted more time phoning round for another quote. While talking to a guy from another online company called Tom I mentioned what had just happened. I'm not sure how you operate but it seems both companies were the same and he actually worked in the same building as the girl who in my head had just screwed me over for over 50 quid.
The guy Tom was really helpful and set things straight. I am now a happy customer on the same policy I took out originally. If I hadn't mentioned in passing to him what had just happened though I could well of paid for a whole new policy.
As with so many companies you call now you waste a lot you're own time just trying to speak with someone but this is the same everywhere now it seems.
Top marks for the guy Tom, he was excellent. The process of booking online was really easy. Top marks for that. The girl who gave me wrong information, spoke to me like she really didn't want to help, wasted my time and almost cost me 50 pounds can get lost. Poor effort, I hope you get pulled up on this.
Cheers.
Tom”
“The Comparison was good and I got a great price, but the company I went with needed a lot of extra documents that I haven't had to provide before. This became frustrating and will definitely affect which company I choose next year.”
