“I own reference 4 studio and tried to upgrade to sound ID. I purchased what I thought was the correct upgrade path but your website said I couldn't use my license for the upgrade for some reason. Contacted customer service and have been waiting 2 weeks for a response. Would give 5 stars but customer service is everything.”
“Acquiring the 'Translation Check' has been worth the cost of the upgrade, which quite frankly, I was loathed to do at first - as with any plugin I already own and my wife checking every purchase! I no longer have to purchase a variety of lesser speakers, go out to my car, listen through earbuds, etc. An excellent and thoughtful upgrade!”
“The product is buggy and caused myriad issues with my Windows 10 PC. After any significant amount of idle time, the systemwide app would just randomly shut down. Then the only way to open it reliably would be to restart my computer.
Still waiting to hear back from Customer Support for a solution. Been 5 days now. I'd advise waiting until it's stable.”
“It's clearly buggy (reported via user feedback, haven't received a response) and has some stupid UI decisions while still not implementing long ago requested features like keyboard shortcuts for switching profiles. Please do more than the bare minimum to improve your product!”
“Already a great product! With the added features of different listening environments consumers listen to on a regular basis, this takes it over the top. It also takes the guesswork out of mix and mastering decisions, especially if you have a decently tuned room. Do yourself a favor and grab this upgrade asap.”
“So far I am not very happy. I paid for it almost 2 weeks ago and haven't received the codes needed to download it. I have submitted 2 support tickets, the second marked urgent, but have yet to receive a response.”
