Hi,
Thanks for your review, we really appreciate it!
So sorry to hear that the Measure app crashed on you, but glad to hear you got it working and everything else has been going well. I will reach out to you privately for more details on the app crashes to get more insight.
Best regards,
Zane
“I've never had any problems with sonarworks app, but soundid app has some frustrating problems on Mac. The biggest issue for me is that everytime I close the screen on my MacBook, or it goes to sleep, the app freezes and I have to restart it. It's real issue to me and it was reported in 2021 and still not repaired. Please take a look into it.”
Hi, thanks for your review, we really appreciate!
I'm very sorry to hear you are encountering some issues with the app on your Mac machine. We are aware of some power state related issues on Mac devices and our team is actively working on improvements at the moment. Hopefully, we can have a solution available very soon.
I recommend following our support guide for this issue here: https://www.sonarworks.com/support/soundid-reference/360003040100-Troubleshooting/360005380320-Troubleshooting/4428954627602-No-sound-or-distorted-output-after-computer-sleep-MAC-
Best regards,
Zane
Posted 3 years ago
Hi,
We hope you're doing well!
As you mentioned in your review that you have encountered some sleep state issues with SoundID Reference, I wanted to let you know that we have recently released a new SoundID Reference beta version (v5.7.3) which includes a major rework of the macOS driver and aims to resolve various issues such as sleep/idle-time problems and the SoundID Reference virtual device disappearing from the output list. We have been working on these improvements for a while now and we hope that the product experience is greatly improved for our macOS users.
For more details on the beta and steps on how to install it, see our Community post here: https://www.sonarworks.com/community/soundid-reference/posts/12241588603282-new-beta-macos-driver-update-beta-testing-soundid-reference-beta-version-573
If you have the chance to try out the beta, it would be great if you could let us know about your experience in the Community post linked or by submitting a support request. Your feedback is greatly appreciated!
Best regards,
Zane from Sonarworks Team
“This has been a great and innovative tool since Reference 3. Reference 4 was better, and Sound ID is better still. I can only recommend it highly for room calibration, and you'd be surprised if you knew how many existing 'perfect rooms' use Sonarworks. As an added bonus, their ever-expanding headphone catalog now has calibration for the headphones I use... I was surprised, as they're not common.
Tony Carey”
“Upgrade was easy. It's a big improvement i thought the only benefit would be simulation of airpods and such which didn't really interest me but the whole thing is better for sure”
