“If I could give minus 0 I would. This is the 2nd time I have ordered from Ringtons and the 2nd time they have let me down.
1st time they put the wrong (paid for) message on the gift so the recipient, a business colleague I had never met and barely knew, who wasnt expecting a delivery, didn't know who it was from or even if it really was for them. I was slightly surprised they didn't acknowledge the gift and some considerable time later when speaking with them asked if they'd received it making concerns they may not have owing to postal and courier delivery problems recently highlighted on Consumer & Social Media platforms.
I decided after much deliberation to give Ringtons 2nd chance. This time the gift was a Christmas present. I was and this time I received an email from Ringtons advising they had discovered tbere was a problem with their gift card printing machine and the gift card I had paid for hadn't been printed properly. Once again the gift was for a business colleague, once again I had to contact them and once again they were totally oblivious to who the gift was from.
If you want your recipient to know who the gift is from DON'T use Ringtons”
Hi Berni,
We're sincerely sorry that your gift message was not in your parcel. Before Christmas we proactively sent emails to those customers who could have potentially been affected by a fault with our gift message printer. Sadly this issue was not communicated to us before some orders were processed. As a result some parcels were sent without messages included. We are so sorry this error has occurred this is not the experience we want for our customer especially at this time of year when gifting is so important.
If you’d prefer to discuss this further, please contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk.
Kind regards,
Team Ringtons
Hi Carole,
We're sincerely sorry that your gift message was not in your parcel. We have proactively sent emails to those customers who could have potentially been affected by a fault with our gift message printer. Sadly this issue was not communicated to us before some orders were processed. As a result some parcels were sent without messages included.
We are so sorry this error has occurred this is not the experience we want for our customer especially at this time of year when gifting is so important.
If you’d prefer to discuss this further, please contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk.
Warm regards,
Team Ringtons
Hi there,
We're sincerely sorry that your gift message was not in your parcel. We have proactively sent emails to those customers who could have potentially been affected by a fault with our gift message printer. Sadly this issue was not communicated to us before some orders were processed. As a result some parcels were sent without messages included.
We are so sorry this error has occurred, especially at this time of year when gifting is so important.
If we can assist you further please contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk
Warm regards,
Team Ringtons
Hi Sylvia,
Thank you for the 5-star review! We’re glad the gift message helped you share sentiments with the recipient. If there’s anything else we can help with, please reach out. 😊
Kind regards,
Team Ringtons
Hi Julia,
Thank you for the 5-star review! We’re really glad you found the Gift Message option useful, especially for delivery to the recipient. If there’s anything else we can help with, just shout. 😊
Kind regards,
Team Ringtons
“The gift card was not in the parcel. The recipients therefore did not know who had sent the gift. There should be a FREE facility to include a message when the gift is otdered”
Hi Nicola,
Thank you so much for getting in touch.
We’re sorry to hear that the gift message was missing from your order. We completely understand how frustrating it must have been, and not the experience we wanted for you.
We’ve passed this on to our fulfilment centre so they can investigate what went wrong and make sure it doesn’t happen again.
In the meantime, I will follow this up with an email to yourself.
Thanks so much for your feedback, and continued support, we appreciate it.
Warm wishes
Team Ringtons
Thank you so much for your amazing 5-star review, Margaret! We're thrilled you liked the gift message option. Your support means the world to us. 😊
Warm regards,
Team Ringtons
