Thank you for contacting us again about this, Alison. We're sorry to hear that the gift message didn't live up to your expectations. All of our gift messages are currently sent out on branded A5 quality paper, with the gift message printed on the other side. Your satisfaction is important to us, and as always we will feedback your thoughts. Thanks again.
Warm wishes,
Team Ringtons
Thank you for your feedback, Carmel! We understand your perspective on the gift message service and appreciate your suggestion. Unfortunately, the cost is essential due to fees we're charged by our fulfilment centre. If there’s anything else you’d like us to consider or discuss, please don’t hesitate to reach out to our Customer Care team at 0800 052 2440.
Warm wishes,
Team Ringtons
“It is such a shame that this service needs to be paid for now.
Is there any way I could review the "PAYMENT" action on a survey?????? not just the gift card but the payment method on the website for gifts?”
Thank you for your feedback, Susan! We understand that being charged extra for a gift message can be frustrating, and we appreciate your thoughts on the service however, we are charged for providing a gift message service by our fulfilment centre. If there's anything else you'd like to discuss, feel free to give us a call on 0800 052 2440 - our lines are open Monday to Friday 08:30 - 17:00.
Thank you for your feedback, Emma! We're really sorry to hear that the gift message didn't arrive as expected. Your experience is important to us, and we want to make things right. We have sent you an email to discuss this further with you. We hope to earn your trust back in the future! 🌟
Thank you so much for your fantastic 5-star review, Lisa! We're absolutely thrilled to hear that you feel the Gift Message is worth the extra £1. Your support means the world to us and inspires us to keep enhancing our customers' gifting experience. Enjoy spreading the joy! 🎁✨
Thank you so much for your wonderful 5-star review, Julie! We're thrilled to hear that your mother-in-law loved the card and the message. Your kind words truly warm our hearts, and we appreciate your support! We look forward to bringing more joy to you and your loved ones in the future! 🌷💖
Thank you so much for the wonderful 5-star review, Jacqueline! We’re thrilled to hear that you loved our Gift Message service. Your kind words inspire us to keep providing thoughtful touches for memorable moments. We can’t wait to help you create more special experiences in the future! 🎉✨
