Hi there,
We're sincerely sorry that your gift message was not in your parcel. We have proactively sent emails to those customers who could have potentially been affected by a fault with our gift message printer. Sadly this issue was not communicated to us before some orders were processed. As a result some parcels were sent without messages included.
We are so sorry this error has occurred, especially at this time of year when gifting is so important.
If we can assist you further please contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk
Warm regards,
Team Ringtons
Hi Sylvia,
Thank you for the 5-star review! We’re glad the gift message helped you share sentiments with the recipient. If there’s anything else we can help with, please reach out. 😊
Kind regards,
Team Ringtons
Hi Julia,
Thank you for the 5-star review! We’re really glad you found the Gift Message option useful, especially for delivery to the recipient. If there’s anything else we can help with, just shout. 😊
Kind regards,
Team Ringtons
“The gift card was not in the parcel. The recipients therefore did not know who had sent the gift. There should be a FREE facility to include a message when the gift is otdered”
Hi Nicola,
Thank you so much for getting in touch.
We’re sorry to hear that the gift message was missing from your order. We completely understand how frustrating it must have been, and not the experience we wanted for you.
We’ve passed this on to our fulfilment centre so they can investigate what went wrong and make sure it doesn’t happen again.
In the meantime, I will follow this up with an email to yourself.
Thanks so much for your feedback, and continued support, we appreciate it.
Warm wishes
Team Ringtons
Thank you so much for your amazing 5-star review, Margaret! We're thrilled you liked the gift message option. Your support means the world to us. 😊
Warm regards,
Team Ringtons
Thank you for your glowing 5-star review. We're thrilled to hear that you appreciated the gift message feature. Your review truly fuels our passion for making every purchase special.
Warm wishes,
Team Ringtons
“I was very disappointed with this. I was expecting a card but instead it was a loose piece of paper at the bottom of the box that the recipient almost missed. Especially as I paid extra to have this.”
Hi there,
Thank you for your feedback regarding the gift message. I'm sorry to hear that it wasn't presented as you expected. It’s important to us that our customers feel their gifts are well-received. Your feedback is valuable to us and will certainly be passed forward to our online team.
Warm regards,
Team Ringtons
