Hi Kathryn,
Thank you for your lovely review! 😊
We're glad our customer care team could help get everything sorted for you. Mistakes happen, and it's great to hear that cancelling the order and helping you start again made the process nice and easy.
Thanks for taking the time to share your experience. We'll be sure to pass your kind words on to the team! 💛✨
Kind regards,
Team Ringtons
“I like to leave a message when I send a gift. Initially couldn't find it and like that you've incorporated link on every item but.. I does not open as an empty message it has everything I wrote to my last gift recipient... Do others prefer this when bulk gifting ? I think I'd like a clear button takes a while deleting? Or”
Hi Nicola,
Thank you for your feedback. I’m sorry for the trouble locating the gift message and that the preview showed your last gift recipient’s text. We appreciate you sharing thoughts about bulk gifting and a clear/delete option.
Kind regards,
Team
Hi Catherine,
Thank you for the 5-star review! We’re delighted you’re happy with the Gift Message. If you need anything else, just let us know. 😊
Kind regards,
Team Ringtons
Hi Adele,
Thanks for the 4-star review! We’re glad you’re happy with how the gift message was presented. We appreciate your feedback and hope to see you again soon.
Kind regards,
Team Ringtons
Hi there,
We're sincerely sorry that your gift message was not in your parcel. We have proactively sent emails to those customers who could have potentially been affected by a fault with our gift message printer. Sadly this issue was not communicated to us before some orders were processed. As a result some parcels were sent without messages included.
We are so sorry this error has occurred this is not the experience we want for our customer especially at this time of year when gifting is so important.
Thank you so much for your understanding.
Warm regards,
Team Ringtons
Please contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk and we’ll assist promptly.
Warm regards,
Team Ringtons
