Hi Catherine,
Thank you for the 5-star review! We’re delighted you’re happy with the Gift Message. If you need anything else, just let us know. 😊
Kind regards,
Team Ringtons
Hi Adele,
Thanks for the 4-star review! We’re glad you’re happy with how the gift message was presented. We appreciate your feedback and hope to see you again soon.
Kind regards,
Team Ringtons
Hi there,
We're sincerely sorry that your gift message was not in your parcel. We have proactively sent emails to those customers who could have potentially been affected by a fault with our gift message printer. Sadly this issue was not communicated to us before some orders were processed. As a result some parcels were sent without messages included.
We are so sorry this error has occurred this is not the experience we want for our customer especially at this time of year when gifting is so important.
Thank you so much for your understanding.
Warm regards,
Team Ringtons
Please contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk and we’ll assist promptly.
Warm regards,
Team Ringtons
“Very disappointed as requested a gift card but Ringtons failed to include this with my friends gift so she had no idea who it was from. This should be included anyway and be free.”
Hi Pamela,
We're sincerely sorry that your gift message was not in your parcel. Before Christmas we proactively sent emails to those customers who could have potentially been affected by a fault with our gift message printer. Sadly this issue was not communicated to us before some orders were processed. As a result some parcels were sent without messages included. We are so sorry this error has occurred this is not the experience we want for our customer especially at this time of year when gifting is so important.
If you’d prefer to discuss this further, please contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk.
Kind regards,
Team Ringtons
Hi Pauline,
We're sincerely sorry that your gift message was not in your parcel. Before Christmas we proactively sent emails to those customers who could have potentially been affected by a fault with our gift message printer. Sadly this issue was not communicated to us before some orders were processed. As a result some parcels were sent without messages included. We are so sorry this error has occurred this is not the experience we want for our customer especially at this time of year when gifting is so important.
If you’d prefer to discuss this further, please contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk.
Kind regards,
Team Ringtons
Hi Lynn,
We're sincerely sorry that your gift message was not in your parcel. Before Christmas we proactively sent emails to those customers who could have potentially been affected by a fault with our gift message printer. Sadly this issue was not communicated to us before some orders were processed. As a result some parcels were sent without messages included. We are so sorry this error has occurred this is not the experience we want for our customer especially at this time of year when gifting is so important.
If you’d prefer to discuss this further, please contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk.
Kind regards,
Team Ringtons
