“Bought 2.made as directed oven right temperature .left in 2.5 hours checked and top seemed fine
Took out .left for an hour as instructed.wouldnt come out of the box..raw at the bottom.back in the oven another hour still raw .altogether in 4 hours still wet at the bottom.no nice christmas snell.two boxes wasted”
Hi Valerie,
Thank you for sharing your feedback. We’re really sorry to hear that the Christmas cake mix didn’t turn out as expected. We understand how disappointing that must have been, especially when you were looking forward to a festive treat.
We’ve been producing cake mixes for over 10 years and have thousands of happy customers, but we also know that every oven is different, and baking times can vary quite a bit. This can sometimes lead to uneven results, even when following the instructions.
Your comments are very valuable to us, and we’ll review them with our product team to see if we need to make any changes to the instructions.
Thank you again for your honest feedback and for being a loyal fan of Ringtons biscuits, we truly appreciate your support.
Kind regards,
Team Ringtons
Hi PAM,
Thank you for your 5* review! We’re delighted it baked beautifully and smelled divine, perfect for Christmas. If you need anything else, just shout. 😊
Kind regards,
Team Ringtons
“Not eaten it yet but it was so simple to make and comes with a foil tin to bake it in which it came out of very easily, although i had greased it well, definitely would buy again”
Hi Josephine,
Thank you for your 5* review! We’re so glad the cake mix was easy to make.. Lovely to hear you’d buy again. If you need anything else, just shout. 😊
Kind regards,
Team Ringtons
Thank you so much for your fantastic 5-star review! We're thrilled your mam enjoyed the Rich Fruit Cake Mix. We appreciate your support.
Warm regards,
Team Ringtons
Thank you so much for your amazing 5-star review! We're thrilled you enjoyed the Rich Fruit Cake Mix. Your support means the world to us. 😊
Warm regards,
Team Ringtons
Thank you so much for your amazing 5-star review! We're thrilled you found the Rich Fruit Cake Mix an easy option. Your feedback means the world to us. 😊
Warm regards,
Team Ringtons
Thank you so much for your amazing 5-star review, Janet! We're thrilled you enjoyed the Rich Fruit Cake Mix and found the instructions easy to follow.. Your support means the world to us.
Warm wishes,
Team Ringtons
Thank you for your fantastic 5-star review, Louise! We're thrilled to hear that you found our instructions easy to follow. Your feedback inspires us to keep providing quality products that make baking accessible and enjoyable for everyone.
Warm wishes,
Team Ringtons
