Hi Colin,
Thank you for taking the time to share your feedback. I’m glad the cake was tasty and fruity, and I’m sorry you feel the marzipan didn’t have enough almond flavour. I’ll pass this on to the team to look into.
If you’d like to discuss this further, please contact our customer care team on 0800 052 2440, or email tea@ringtons.co.uk.
Kind regards,
Team Ringtons
Hi Janet,
Thank you so much for letting us know. I’m really sorry to hear that the cake wasn’t quite what you were hoping for. When you have a moment, would you mind sharing a little more about what wasn’t quite right? If I could ask you to contact our customer care team on 0800 052 2440. Alternatively, if you would prefer to contact us by email our email address is tea@ringtons.co.uk.
Kind regards,
Team Ringtons
Good morning Caroline,
Hi Caroline,
I’m really sorry to hear that you found the Simnel Cake a little dry and that’s certainly not the experience we want for any of our customers, especially with something as special as a seasonal bake.
We’ve just popped an email over to you regarding your review so we can discuss things in a bit more detail and help get everything resolved for you.
If you don’t see it in your inbox, please check your junk or spam folder just in case.
Kind regards,
Team Ringtons
