Hi Julie,
Thank you for the 5-star review! We’re thrilled you enjoyed the Simnel Cake and that it was delicious even after Easter.
Kind regards,
Team Ringtons
Hi Jeanne,
Thank you so much for getting in touch, and for taking the time to share your feedback with us.
I’m really sorry to hear that you found the Simnel Cake a little dry and that’s certainly not the experience we want for any of our customers, especially with something as special as a seasonal bake.
We’ve looked into this with our product team, and I just wanted to reassure you that we haven’t made any recent changes to the recipe. We’ve also carried out checks on the same batches following similar comments, and each time the cakes have met the expected quality and moisture levels.
In situations like this, it does seem to come down to personal taste in that some customers prefer a firmer, more traditional Simnel texture, while others prefer a softer, more moist finish.
Kind regards,
Team Ringtons
Hi Colin,
Thank you for taking the time to share your feedback. I’m glad the cake was tasty and fruity, and I’m sorry you feel the marzipan didn’t have enough almond flavour. I’ll pass this on to the team to look into.
If you’d like to discuss this further, please contact our customer care team on 0800 052 2440, or email tea@ringtons.co.uk.
Kind regards,
Team Ringtons
