Hi Janet,
Thank you so much for letting us know. I’m really sorry to hear that the cake wasn’t quite what you were hoping for. When you have a moment, would you mind sharing a little more about what wasn’t quite right? If I could ask you to contact our customer care team on 0800 052 2440. Alternatively, if you would prefer to contact us by email our email address is tea@ringtons.co.uk.
Kind regards,
Team Ringtons
Good morning Caroline,
Hi Caroline,
I’m really sorry to hear that you found the Simnel Cake a little dry and that’s certainly not the experience we want for any of our customers, especially with something as special as a seasonal bake.
We’ve just popped an email over to you regarding your review so we can discuss things in a bit more detail and help get everything resolved for you.
If you don’t see it in your inbox, please check your junk or spam folder just in case.
Kind regards,
Team Ringtons
Good afternoon Teddy,
Thank you so much for getting in touch, and for taking the time to share your feedback with us.
I’m really sorry to hear that you found the Simnel Cake a little dry and that’s certainly not the experience we want for any of our customers, especially with something as special as a seasonal bake.
We’ve looked into this with our product team, and I just wanted to reassure you that we haven’t made any recent changes to the recipe. We’ve also carried out checks on the same batches following similar comments, and each time the cakes have met the expected quality and moisture levels.
In situations like this, it does seem to come down to personal taste in that some customers prefer a firmer, more traditional Simnel texture, while others prefer a softer, more moist finish. However, should you feel that the Simnel Cake is exceptionally dry, please feel free to return it, including any packaging, using our Freepost address below, and we’ll send it back to the supplier for further testing. There’s no need for a stamp:
Freepost
RINGTONS LTD
That’s all you need to write. Occasionally, post office staff may ask for a licence number or postcode, but rest assured, it’s not required. Just pop your name and order reference number *** inside the parcel so we can match it up at this end.
Your feedback is genuinely appreciated, and it will be passed on to our development team for review. Customer comments play an important role when we look at future tweaks or improvements, so thank you again for taking the time to let us know.
Kind regards,
Team Ringtons
