“I always buy my meat from Pipers and it is always excellent, but unfortunately this silverside joint was very tough and chewy. I will continue to buy from Pipers as I'm hoping this was a one off.”
Dear Claire,
Thank you so much for taking the time to provide us with your valuable feedback on our Grass Fed Beef Silverside. We truly appreciate customers like you who take the initiative to share their experiences with us.
Firstly, please accept our sincerest apologies for the inconvenience caused by the tough and chewy texture of the silverside joint you purchased. We understand how disappointing it can be when a product does not meet your expectations, especially when you have always relied on us for excellent quality meat. Rest assured, we are truly sorry for any inconvenience this may have caused.
We are grateful for your continued trust in Pipers as your preferred meat supplier, and we want to assure you that we never intend for such issues to occur. We take great pride in our products and are committed to consistently providing the best quality. We understand that this experience was a one-off from our usual standards and hope that we can continue to provide quality meat products to you.
Thank you for supporting Pipers Farm.
- Georgina
“Sorry to say I was disappointed in this cut. I found it chewy although I cooked it to the recommended temperature and it appeared to be nice and pink on the inside.”
Hello Denise,
Thank you so much for leaving us your review on our silverside and we are sorry to hear you weren't best pleased with it.
I have passed this across to our team so we can take a look into this and make sure we can find out what has happened.
If there is anything else we can do to help at all, please feel free to contact our customer service team and they will be more than happy to help.
Many thanks,
Pipers Farm
