“Unfortunately the steak was quite tough for a fillet. Flavour was bland. No better than a Sainsbury’s Taste the Difference of which we have never had a bad one. Maybe this was a one-off but unfortunately I won’t be buying again.”
Dear John,
Thank you so much for taking the time to provide us with your feedback on our Grass Fed Beef Fillet Steak 1x. We sincerely appreciate your effort in letting us know about your experience.
First and foremost, we apologize for the inconvenience caused by the toughness of the steak. We understand how disappointing it can be when a product doesn't meet your expectations, especially when it comes to a fillet. Additionally, we apologize for the bland flavor which didn't provide the satisfaction we aim to deliver to our valued customers like you. Rest assured, we take your feedback seriously and we want to make things right.
We understand your hesitation to purchase this product again and we truly regret not meeting your expectations this time. As a valued customer, your satisfaction is our utmost priority. We would love to hear more about your experience and how we can improve to ensure this doesn't happen again. If you have any specific suggestions or preferences, please don't hesitate to share them with us.
Once again, we would like to express our gratitude for bringing this matter to our attention. Your feedback helps us tremendously in our endeavor to offer the best quality products. We hope to have the opportunity to regain your trust and exceed your expectations in the future.
Best Wishes
Liz - Pipers Farm
Hello Reece
Thank you so much for leaving this review on our beef fillet steak here at Pipers Farm. We are so glad to hear how much you enjoyed it and gave it such a generous rating!
We here at Pipers Farm want our customers to experience the best of the best when it comes to service and products and we are thrilled to see it has come across here for you. I will pass this over to our butchers to let them know this as they will be thrilled to see!
Thank you for taking the time to leave this review and we cannot wait to hear about your future orders with us here.
Many thanks
Pipers Farm
Hello Nicola
We are so thrilled to hear you really did enjoy our grass-fed beef steak. It is a personal favourite of mine and I would have to agree it is absolutely delicious.
So glad to hear you're placing another order with us and can't wait to hear about what you got in that one and all the delicious products you will have in it.
Many thanks,
Pipers Farm
