Dear Anna,
Thank you so much for taking the time to provide us with your feedback on our Westcombe, Raw Milk Clothbound Cheddar. We truly appreciate your honesty regarding your experience, and we apologise for the disappointment you encountered.
We are really sorry to hear that the cheese didn't taste fresh, and even had to be disposed of. This is definitely not the quality we strive to provide to our valued customers. Your feedback is of great importance to us as it helps us understand where we need to improve.
To ensure we make things better, we would love to hear more details about your experience and wondered if you could drop us an email to hello@pipersfarm.com with any specific issues you encountered with the cheese? Did you notice any peculiar smell, texture, or packaging concerns? Your insights will be incredibly valuable in identifying and rectifying the problem.
Once again, thank you for your feedback and for giving us the opportunity to address this issue. We are committed to providing exceptional quality products and would like to make it right.
Looking forward to your response.
Best wishes
Georgina
Pipers Farm
