Pettifers Hotel, Wiltshire Reviews

4.1 Rating 29 Reviews

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Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Mrs Kay Wilcox-Williams

Verified Reviewer

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“This was our second stay at the hotel and again it was perfect. So dog friendly and all the staff were very patient with our seven month old puppy who has issues with barking at strangers! Thank you for a lovely weekend.”

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Posted 2 years ago

Mrs Samantha Rothwell

Verified Reviewer

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“Fantastically friendly staff and my dog Dobbie was welcomed with a doggy biscuit on arrival. Dogs can go everywhere in the hotel - so bar, breakfast and evening dinner they could sit with you. Room a bit noisy as on the ground floor at the front near the busy road. Cotswold Lakes 15 minutes drive away with endless walks.”

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Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

“Room was perfect for our dog and venue was very nice. Disappointed by service in restaurant and breakfast when twice our order was lost. Issues getting hot water in show.”

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Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“Pettifers Hotel is in a lovely position. Our room was a good size. A little tired but was absolutely fine for our two night stay. Great evening meals and breakfast. Super staff, they worked so hard. Nothing was too much trouble. Our cockapoo, daisy was made very welcome. A lovely relaxed atmosphere.”

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? Hotel has good future but has a few minor issues to resolve

“Room was large and clean but was at the back of hotel next to fire escape which everyone used night/day and set our dogs barking. No blinds or handrail in bathroom. They were under staffed which could be reason husband given chicken meal instead of pork. They apologised but it would have taken too long to replace it. 10% added to food and drink bill without asking was annoying. Happy to leave a tip but prefer to have choice especially as wrong meal served. Cream tea was lovely but no Pimms with it. The breakfast was tasty but on second day it must have been a different chief as it was half the size and quality poor. Staff friendly and helpful”

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Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“A genuinely warm welcome for both 2 legs and 4. The hotel staff are very friendly and the food is excellent.”

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Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? No

“Room was a bit dirty towle rall was dirty had to clean it before putting towls on if .no nets in window so had to keep curtains close when getting dressed. Serves charge put on bill when we went to pay .with out asking .not happy”

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Posted 2 years ago

Hello Patrick, We are disappointed to hear your experience wasn't at all as good as it should have been. We pride ourselves not only on our wonderful Pet Concierge Team, but also on the fantastic properties we work with, so we are sorry we didn't get it quite right on this occasion. Please reach out to us directly by emailing support@thepetspyjamas.com at your earliest convenience regarding your stay at Pettifers Hotel, Wiltshire so we can contact the hotel and find out how things went wrong. Lauren

Posted 2 years ago

Mrs Jacqueline Hicks

Verified Reviewer

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“Wonderful place and people. We got a lovely large room, our dog got a sausage at breakfast (which she was VERY happy about) and the food and staff are all fantastic. They had a great offer on where if you had dinner with them you got a surprise voucher that could only be opened when coming to pay for another dinner. Anything from 10% off to the entire meal. We got free drinks (which we were very happy with) but as we'd only had a glass of wine each the bar staff surprised us with a whole bottle! Cannot recommend enough, they even make sure that if your dog is scared/reactive that they're left in peace and not seated near other dogs.”

Helpful Report

Posted 2 years ago

Hi Jacqueline, Thank you so much for your lovely review! We are so happy to hear that you are enjoyed your stay at the Pettifers Hotel, Wiltshire and that they were so accommodating. I myself have a reactive dog so I understand how nice it is to know you can relax. Please do not hesitate to contact Pets Pyjamas again if you need assistance in booking another pet friendly holiday, and thank you for taking time out of your day to leave this kind review. From all of us at The Pets Pyjamas family, we look forward to seeing you again soon! Lauren

Posted 2 years ago