Rowton Hall Hotel and Spa, Cheshire Reviews

4.1 Rating 16 Reviews

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PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

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Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“A lovely stay. Just one night but with it had been longer. Super room. Great food. Excellent staff. Really dog friendly.”

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Posted 1 year ago

Thank you so much for your review, and we are so pleased you had a good time at Rowton Hall Hotel & Spa🐾 We hope we will welcome you on another Pet-away soon. The PetsPyjamas Team

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? All round great service from the hotel , great hotel and staff were excellent, honestly one of the best short breaks we've had.

“Myself and my wife with our dog Rocky enjoyed a fantastic 2 night stay at rowton Hall. The staff were fantastic, so friendly, the standard of the food was excellent, the grounds were ideal for walking our dog, the local pub the Cheshire Cat was also nice as was a walk down the canal to Chester. Newspaper delivered to the door each morning was nice to be able to order, and we will be definitely going back when we can.”

Helpful Report

Posted 1 year ago

Thank you so much for your review, and we are so pleased you and Rocky had a fantastic time at Rowton Hall Hotel and Spa 🐾 It is great to hear you want to return! We will pass on your kind comments, and hope we will welcome you on another Pet-away soon! The PetsPyjamas Team

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“We were really happy with our stay at Rowton Hotel . Our dog was very happy with the selection of dog biscuits and he was made to feel very welcome. The grounds are beautiful and there’s a lovely walk along the canal to the Cheshire Cat pub.”

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Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“Exceptional Staff, Exceptional service, Exceptional food and our dog enjoyed being pampered. Great Ambience.”

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Posted 2 years ago

Did you and your dog receive a warm welcome? no

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? We did not stay which adds even further insult to send this email asking me to review a hotel which we were not offered.

“Extremely disappointed with Petspyjamas who charged for this trip to Rowton Hall and then informed us that the room had already been booked. Why would you take payment if a room has already been booked? Extremely unprofessional and very difficult to contact to sort out the problem.”

Helpful Report

Posted 3 years ago

Hello John, I am sorry to hear that you did not have a smooth booking process with us here at PetsPyjamas. I have had a look into this for you and it would appear my colleague Mel dealt with your enquiry. The room was available and quoted to you at 9:21 via our quote builder and Mel did explain this is the last dog-friendly room. The payment was not made for another hour at 10:25. Mel immediately called the hotel to book the room but the room had since been booked since quoting and payment being made. Mel 'rejected' your payment straight away and an email comms was sent which explained 'your booking has not been completed and payment has been returned straight back to your account'. Mel proceeded to then text you to let you know that unfortunately the room had since been booked and sent alternative hotel options based on your original enquiry to see if one of the alternative options was suitable. Mel also spoke to a friend on the phone who you were travelling with and explained the situation again, apologised but rest assured that the payment has been rejected and we have physically not taken the money, it will remain a 'pending' payment in his account and will come back to his account as I have rejected the payment. Thank you, PetsPyjamas

Posted 3 years ago

“For starters my name is Jayne ... We never got to Rowton hall , not heard anything from pets pyjamas about refund . All I keep getting is an automated message , tried phoning but no answer ... Not impressed with the service , have been trying to get a reply since 25 march .........”

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Posted 5 years ago

Lady Gracie Of Ascot

Verified Reviewer

“Found Pets Pyjamas by accident but they turned out to be the best accident we have ever had. Would use them over and over as they got our requirement spot on! Rowton Hall was perfect for Lady Gracie of Ascot (Great Dane).”

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Posted 5 years ago

“Lulu can be nervous at times, but she felt right at home after checking out our room and the extensive gardens. The welcome we all received was warm and friendly, indeed the staff couldn’t do enough for us. The room was comfy (if a little “tired”), and the food was (almost) excellent. The best part for Lulu though, was the freedom to run around the gardens, sniffing in nooks and crannies and looking for squirrels!”

Helpful Report

Posted 5 years ago