The Old Swan Hotel, North Yorkshire Reviews

4.1 Rating 29 Reviews

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Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Did you and your dog receive a warm welcome? no

Would you like to add any more feedback about your stay? The hotel is not geared up for dogs. No bins for bags.

“Tired, in need of renovations, living on previous reputation.”

1 Helpful Report

Posted 1 year ago

Dear Ms Malkin Thank you for providing your honest feedback, it is much appreciated. Best wishes Codie from PetsPyjamas 🐾

Posted 1 year ago

Did you and your dog receive a warm welcome? no

Did you feel your stay was good value for money? yes

“A lovely hotel, in a great location, that it would seem has been somewhat neglected by its group-owned management chain. The decor was somewhat dated and in need of some TLC. The staff were friendly and doing their best in what seemed like a scenario of underfunding and lack of training. There were no real concessions to dogs other than they could be in the bar (not the restaurant), where the menu is fairly limited. The grounds were great for walking in but not a bin to be found anywhere. The room was fine and clean. I have stayed at The Swan in the past and it was a Grand Hotel Experiance, today it's acceptable and reasonable value but that's disappointing when the setting lends itself to so much more. Having stayed before I thought the price of the room was really great value when I booked, but after my stay, I realized the price of the rooms is reflected in the standard of the experience. If I had not gone with high expectations I wouldn't have been as disappointed.”

Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“What else can you say about the Old Swan Hotel other than what a beautiful place to stay. Located only a few minutes from the town centre where there are plenty of nice bars and restaurants to choose from. The staff were very nice and couldn’t do more for us on arrival. We had a dog with who was very welcome in the bar areas, bowls were provided in the room and outside, and with all the history of Agatha Christie staying here you make your own story and take away lots of amazing memories. Overall I would recommend staying here to anyone Alan,Helen,and Benji 3/9/2021”

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“1st time in this dog friendly hotel but it won’t be our last. All staff very friendly and accommodating. Room was large and very clean. Food good even had a sausage for the dog. Close to Harrogate town centre and all amenities.”

Helpful Report

Posted 2 years ago

Mrs Carrie Mccluskey

Verified Reviewer

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“Our stay was good. All staff we came across we friendly. The evening meal in the restaurant wasn't great, the carrot and coriander soup was watery and tasteless to be honest but our mains (salmon salad and a burger) were lovely. The hotel really needs a fair bit of modernisation as its tired looking especially upstairs. The rooms could do with aircon as when you shower its unbearable to stay in the room afterwards. There is a small fan in the rooms which helped a little. We couldn't find any outside bins for our dogs poop bag to dispose of which isn't great but they do have a water bowl outside foe the dogs to drink from.”

Helpful Report

Posted 2 years ago

Dear Mrs Mccluskey, I am disappointed to hear you were not happy with your stay and have raised this with our Properties Team who will be reaching out to the property partner on your behalf. I hope this doesn't deter you from booking with us in future again and taking advantage of the many benefits we offer including dogs stay free, 24/7 free vet line access and access to our Priority Paws loyalty programme partners. Very best wishes, Aimee

Posted 2 years ago