“We used your services to park with included pick up/drop off at the airport.
We parked between the 25th May and 2nd June.
We were advised that when we were back in the country to contact on the number provided for pick up.
This is what we did. The car park is approx 7 mins from the airport. We rang and were advised they would be there shortly.
We waited over 20 mins to still no pick up. There was a couple next to us that stated he had called several time and still were waiting and told that collection would be soon.
Shortly after the mini bus arrived and we went over to it and so did loads of other people so who had been waiting 1 hour with the same thing told that you would be there shortly. The driver said obviously didn't care and made no effort to apologise and said that we would be next. It it's very obvious that you wait at the end for a full mini bus before coming back. At this point we had been waiting over 40 mins and ended up ordering an Uber to take us the 7 minute drive this cost us £16.83. This is an absolutely ridiculous situation when we got back to the car park there were 3 vans with your logo parked up and one of the was the one that was just at the airport earlier with no driver in it.
Many people who were waiting to get back to their car were also highly frustrated. Especially when we paid to get back to our cars.
I won't be using their services again and neither will the other 5 groups of people that were waiting for a long time.”
Thank you for your feedback. I'm sorry to hear this. We will speak to our car parking partner to understand why there was such a long wait when there were many buses available to collect passengers. Please accept our apologies for the inconvenience caused.
“Easy entry- very friendly on call for when our flight was delayed by nearly 2 hours had the car ready for when we where back and the transfer .. will deffo book again thank you”
Thank you for your feedback. I'm sorry to hear this. We will speak to our car parking partner to understand why there was such a long wait. Please accept our apologies for the inconvenience caused.
