“On my arrival home I rang for them to come and pick me up and the guy on the phone was very rude and not professional and I had to wait over 40 mins for pick up and then only one van arrived and by that time there was more people than could fit in the van. Then when they got me to my car and handed it over they let me drive away without my key fob. The car was running when given to me so I assumed it was in the car. So I had to drive back to get it. The yard was very small and lots of cars so no space to manuevar.”
“On arrival everything was fine but on return the man I spoke to on the phone was rude and refused to pick us up from a free location next to the airport which would have avoided the extra barrier charge. I did not appreciate the way he spoke to me. The walk is also nearly 25minutes walk which is longer than advertised.”
