“We got back from Portugal, made the call to the office and was told 15 mins to collect us, 50 mins later had to call the office and was told he'd just been the airport and collected another couple? Which we did see a van collect another couple waiting, but there was No signage on the van, and he didn't say he was for us, after that we waited another 25 mins for him to come back for us, we was fuming! And we won't be using them again!”
I'm sorry to hear that you had to wait over an hour minutes to be collected. This is not the case usually. 5 / 10 minutes at the most is the norm. We will speak to the car park to understand what the issue was. Please accept our apologies on this occasion for the inconvenience caused.
