Hey NanaBabe,
We appreciate your feedback regarding our Free & Easy Return protection. We feel there may be some misunderstanding regarding this service. If the Free & Easy Return protection is purchased at checkout for your order then there is no additional cost for the return label. However, if you select additional services, like package pick up for example, there would be a charge as this is not covered with the return protection. If you need help exploring your options, please don’t hesitate to reach out to us at help@nanamacs.com.
Warm regards,
NanaMacs
