“The box didn’t fit the gift. You advised in your reply that the small print doesn’t guarantee this.
Sadly a friend ordered the same item with box.
Which was a perfect fit.
Extremely disappointed.”
Hi, thank you for sharing your feedback with us. I’m very sorry to hear that you were disappointed with the gift box. We do advise on our website that this particular item does not fit in the gift box, but I completely understand how frustrating it must have felt.
We’ll certainly review this further with our team to make sure our guidance is as clear as possible, as we never want our customers to feel misled or let down.
Thank you again for taking the time to let us know.
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered this for my new Grandson only to receive the box damaged. No protection in a cardboard outer. I contacted My 1st years. Who replaced it a further 2 times and eventually I received a flat box in loads of bubble wrap and with fragile on the outside. Why it could not have been sent protected in the first place I am lost to understand. Please be aware when ordering you may need it replaced more than once. No goodwill offered either. I will not be ordering on line again.”
Hi, thank you for taking the time to share your experience with us. We’re truly sorry to hear about the difficulties you faced with the packaging of your order and the frustration caused by having to receive multiple replacements. This is certainly not the level of service we aim to provide, and I completely understand how disappointing it must have been, especially when ordering a special gift for your grandson.
I’m glad that the final replacement arrived safely, but I appreciate that this should have been the case from the very beginning. We are actively reviewing our packaging process with our warehouse team to ensure fragile items are better protected during transit.
We value your feedback greatly, and it has been shared with the wider team so we can learn from this and improve for the future.
Thank you again for bringing this to our attention, and we do hope we may have the chance to restore your trust in us in the future.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for the 5-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
