“Pleased with item, BUT very disappointed in how it was packed .
GIFT BOX free luxury DAMAGED couldn't gift it with present
NO BUBBLE WRAP
ONLY Wrapped round with 1 sheet of TISSUE paper.
Not happy as it was marked as FRAGILE
Delivery company ENVRI didn't show care of item
Only given a £5 CREDIT GOOD WILL to buy again
To KEEP you custom to shop again
NOT a refund
Makes you want to think twice about buying on line after this .”
Hi, thank you for your feedback. We are very sorry to hear that the gift box arrived damaged and that you were disappointed with the condition of your order upon delivery.
We understand how frustrating this must have been. We will certainly raise your comments regarding the handling of the parcel with our courier partner to help prevent similar issues in the future.
As the gift box is provided free of charge, we are unfortunately unable to offer a refund for it. However, we are always happy to offer either a replacement gift box or a store credit, whichever the customer prefers. Thank you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We're delighted to hear that you were happy with the product.
We're sorry to learn that the gift box did not meet your expectations and was too large for the clock. We appreciate you bringing this to our attention and will pass your comments on to the relevant team for review.
Thank you for taking the time to share your experience with us.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
“Hi I’ve purchased this Bunny Clock for my new granddaughter’s Christmas present .
When it arrived it was packed really well , very quick delivery .The quality is excellent as well as the numbers for the click - if you turn the piece over there is letters .
Brilliant buy from My First Years - thank you .”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
