Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Item was good but I was disappointed with the wrapping of the personalised roof which looked like it had been opened and re-wrapped maybe to check the personalisation but no care was taken. I had to find some other gift paper to re-wrap it”
Hello! Thank you for your feedback! We’re really pleased to hear you were happy with the item itself, but we’re sorry to learn that the presentation didn’t meet your expectations. Personalised items are opened briefly to be personalised and ensure everything is correct, but they should always be re-wrapped with great care, so we apologise that this wasn’t your experience. Your comments have been noted and will help us improve our packaging process. We appreciate you taking the time to share this with us.
Best regards,
Shannon, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
Hi, thank you so much for your lovely feedback. We’re really pleased to hear he loved the present!
We’re very sorry to hear that the box was damaged during delivery. If you’d like us to look into this for you, please get in touch with our customer service team at support@my1styears.com and they’ll be very happy to help. Thanks again for taking the time to leave a review.
Sincerely, Aleksandra from the My 1st Years Management Team
“This is amazing! It’s so beautiful and well made! I got it as a Christmas gift for a 2-3 year old and she absolutely loved it! It got delivered fast as well, I am well impressed with it!”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The product is 'ok' but I was disappointed with the personalisation - and that is what should make this a special gift, and why I chose to shop with you. The baby's name, OVIE, clearly only has 4 letters and looks totally lost in the vast space available on the roof of the farmhouse. I accept if the child had a longer name you would have printed it but he doesn't and therefore I would have expected the size of the font to reflect the space available.
I purchased this present after recently buying 2 dolls from you for twin girls, Florence and Margot, and was delighted with them.
Now I'm afraid I feel disappointed and not elated at all to be giving this to my great nephew.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
