LeisureGuard Car Hire Excess Insurance Reviews

4.3 Rating 107 Reviews

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Phone:

01183 218197

Email:

info@moneymaxim.co.uk

Location:

Suite 4c, Market House,
19-21 Market Place,
Wokingham
Wokingham
RG40 1AP

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Phillip Jones

Verified Reviewer

“Found through Money Saving Expert. Easy to arrange. Thankfully did not need to claim so can't comment on claims service. Cheaper than arranging through car hire company.”

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Posted 2 years ago

If you had to claim how happy were you with the way it was handled?

“They don't pay out. Huge form to claim, took hours. Provided scanned documents, damage photos, car hire print-out of broken window & payment receipt. Avoid.”

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Posted 2 years ago

Dear Linus, Following on from my recent telephone calls and follow up emails, we would really appreciate the opportunity to discuss your review and to assist you further in the very best way we can. By doing so, we will then hopefully help us to fully understand the exact points that you have raised and to then be able to potentially to assist you further from there. Please feel free to call us here at Moneymaxim (Telephone number 01183 218197 option 3 and we will be delighted to assist you from there. We do very much hope that we hear from you very soon. Kind regards, David David Neal Head of Customer Services Moneymaxim

Posted 2 years ago

“Very good price, levels of cover look good. Didn’t have to make a claim, so don’t know how that part of process would go”

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Posted 2 years ago

“Easy to buy and good value for money.”

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Posted 2 years ago

“The insurance is much cheaper than taking out the hire company option at the desk. It was easy to arrange online and download the documents. I didn't have to make a claim.”

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Posted 2 years ago

If you had to claim how happy were you with the way it was handled?

“The buying process is straight forward and Leisure Guard offers premiums a bit cheaper than similar companies. But that seems to come at a cost if you are unfortunate enough to having to claim like happened to me. The portal they use to file the claim is obsolete and not very user friendly. If you need help with that and you call the helpline you'll be on hold for quite a while. They would ask you to upload your evidence and then they take quite a few weeks to respond each time so unfortunately the claim drags on for a long time before they finally settled it. In my case it took about two months compared to other similar companies who would settle within a couple of weeks. Won't definitely use again!”

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Posted 3 years ago

If you had to claim how happy were you with the way it was handled?

“The insurance plan is good. But it took a long time for claim processing.”

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Posted 3 years ago

If you had to claim how happy were you with the way it was handled?

“The policy i bought covered everything I thought might be required, and the price was very inexpensive. I didn't need to claim, so I can't comment on the claims handling, but the quotation and policy documents were all supplied quickly and efficiently.”

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Posted 3 years ago