This is great to hear, Alan. We are so pleased that you are happy with the product and service.
Please let us know if there is anything else that we could have done to make it a "5 star" service.
“The hardwood shield was very easy to apply - used the cloths from kettle and sprayed onto cloth the wiped onto surfaces - it works very well (we have had plenty of rain to test it) I’m very happy with it
My only issue is that the packaging is not very good - my first delivery leaked badly in the box - I rang up and it was replaced straight away but when I got second bottle it was also swimming in liquid - needs better packaging”
Thank you for your review of the product, Karen. It is great to hear that you are happy with the results.
We will pass on your comments to the warehouse team regarding packaging as this is vitally important to ensure that all of our customers receive their deliveries in great condition. Thank you for leaving this feedback.
“Bought this to treat a newish, eucalyptus Fiji garden suite before the winter sets in. The Hardwood Shield is clear, as described, but is very watery. Applied as recommended with a soft cloth but, being a spray, I expected to be able to spray directly on to the wood and then rub in. However, it needs to be sprayed on to the cloth otherwise you'd lose most of it in the atmosphere. Would be great if it was a bit thicker.”
“I would love to write a review about this product. However it was damaged during delivery, as was the replacement that was sent out. I therefore cancelled the order - I may order again and hope to have more success in receiving the product next time.”
Thank you for your review and feedback Claire. I was so sorry to hear that your order and replacement were damaged in transit. Your feedback has been passed onto the courier so that we can prevent this from happening again in the future.
I understand we have now refunded your order, please feel free to get back in touch if you require any further assistance.
“It arrived part open and had leaked all inside. A waste! Which is mental as it was packaged so well. Can only assume whne it was put in it wasn’t checked properly”
Thank you for your recent purchase, James and we are very sorry to learn that this arrived to you damaged.
I have ordered you a replacement Hardwood Shield and I have arranged for this to be delivered to you on Thursday this week.
As before, we are very sorry for any disappointment and inconvenience that this may have caused.
“I would say kettler stands for quality confidence for me the number one product for out side living to go for my absolute favourite it’s the only one easy shopping you don’t need to shop around well I don’t kettler is the one for us have and will recommend to all”
Thank you so much for your kind review and feedback Kevin! We were thrilled to read your comments and we are so pleased that you are happy with your Kettler products. We hope you continue to enjoy using them for many years to come!
