“My son started diet and when I received my order it was already moulded I emailed them with the pictures and they got back to me asking about the expiry date on the pack it doesn’t matter what date you made the expiry date it was moulded when I got it”
Hi there,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
I'm ever so sorry to hear that your recent experience with Heylo didn't live up to your expectations, we take negative feedback very seriously and we hope to be able to resolve your query as quickly as possible.
Typically, we will always ask for the expiry date on a mouldy product just in case the date has already passed. We will then offer a refund or replacement on any fresh products that have in fact gone mouldy before their expiry date.
Could I kindly ask you to reach out to our customer services team again at heretohelp@weareheylo.com and they will be happy to offer a refund or replacement if your Seriously Low Carb Bread was still in date.
I hope that we are able to restore a little bit of your faith in us.
Have a great day,
Sian
“Really good, after trying to make low carb bread I didn't think it was possible to get a good keto bread I am glad I was wrong, great for toast and sandwiches”
