“I have tried lots of low carb bread but this is by far the best would recommend it to anyone looking for a bread fix! It's light and not too dry it makes a good sandwich not toasted it yet but so far I will be sticking with this as my bread treat.”
Hi Des,
Thank you for taking the time to leave us a review. I'm ever so sorry that our customer service has not lived up to your expectations.
Our team here at Heylo takes these issues very seriously and we will always do whatever we can to try and rectify a negative experience.
As a growing business, we are aware that our response times have been a little slower than usual and we sincerely apologise for that. We are working really hard to improve this service and appreciate you bearing with us.
If you would like to discuss the above in more detail, we would really appreciate it if you could send us an email at heretohelp@weareheylo.com.
My sincerest apologies once again,
Sian
Hi Sarah,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
I'm ever so sorry to hear that your bread arrived mouldy. Our dedicated customer service team will always do whatever they can to help rectify any issues.
Could I kindly ask you to email us at heretohelp@weareheylo.com and we will arrange a replacement or a refund on this product?
Thank you in advance and have a great day!
Sian
