Hi Margo,
Thank you for taking the time to leave us a review, we really value your feedback.
I'm ever so sorry to hear that the bread wasn't quite what you were expecting.
Although the fact that our Heylo Artisan Seeded Loaf is freshly baked is what makes it so delicious and fluffy, it does also mean that every loaf is unique and sometimes holes can develop in the baking process.
We really hope that should you choose to order from us again that you are 100% satisfied with your order. If there is anything else we can do or if you have any questions, please don't hesitate to email our customer service team at heretohelp@weareheylo.com.
Have a wonderful week ahead,
Sian
“I received my order a few days after making my purchase, unfortunately the loaves had developed mold. I know this is a common thing with the ingredients used as ive had the same problem with other low carb bread makers. I contacted the company by email and was delt with swiftly and sent out a new batch! The customer service is second to none and to make it all worth while the bread tastes absolutely amazing!! The best bar far and so little carbs.”
“Keto bread is never as good as the real thing but this comes very close. It’s tasty and enjoyable and I can now have sandwiches again at work. Superb product!”
