Hi Jason,
We are so sorry to read that you have experienced these issues regarding mould/shelf life.
The hotter summer months and difficulties with delivery services have proven a huge obstacle for us and our freshly baked bread. Recently, we have been working tirelessly behind the scenes to come up with a solution to our shelf life issues and we have now rolled out a recipe improvement across ALL our bread products that will guarantee up to at least 5 days shelf life from you receiving the product (this will even stand true if there are a delays of a few days with postage for any reason).
Heylo customers are so often over the moon with our product that it breaks our hearts a little to see that we have fallen below this standard for you. Our promise is to do everything we can to rectify problems when they happen - and your case is no exception.
Please accept our apologies - if you would like to get in touch with us at heretohelp@heylo.com, we'd happily send you a free sample of our new, improved shelf-life product? We have now moved to a new site hosting platform, so would need to set you up as a customer on our new system.
Thanks,
Heidi, Heylo Founder.
“This really does help on the keto.
The biggest miss is bread.
It no longer needs to be with this.
First job in the morning, into the toaster, great stuff.”
