“It is very tasty, I bought four bags, and I put them all in the fridge immediately and after 2 days, I noted it’ has grew mould and the date state to consume before 13/05 and it’s now even 3 days before.
I don’t think I will by more as it is very expensive and I lost half of the amount I bought”
Hi Layla,
We are so sorry to read that you have experienced these issues regarding mould/shelf life.
The hotter summer months and difficulties with delivery services have proven a huge obstacle for us and our fresh bread. We have been working tirelessly behind the scenes to come up with a solution to our shelf life issues and we have now rolled out a recipe improvement across ALL our bread products that will guarantee up to at least 5 days shelf life from you receiving the product (this will even stand true if there are a delays of a few days with postage for any reason).
Heylo customers are so often over the moon with our product that it breaks our hearts a little to see that we have fallen below this standard for you. Our promise is to do everything we can to rectify problems when they happen - and your case is no exception.
Please accept our apologies - if you would like to get in touch with us at heretohelp@heylo.com, we'd happily send you a free sample of our new, improved shelf-life product? We have now moved to a new site hosting platform, so would need to set you up as a customer on our new system.
Heidi, Heylo Founder.
“Sorry it’s not for me - I don’t think it tasted very good. It was better when I put very strong flavoured fillings in it (such as tuna). I didn’t think it toasted very well either.”
