“I do actually like these Bagels, very good lightly toasted and used as a burger bun, or simply covered in toppings like peanut butter or even Marmite. The problem I have is that they often do not last until their best before date before they start becomng mouldy. I've thrown out 2 packets of these now due to mould appearing 3-4 days before their best before date, even when kept in a pantry cupboard, out of direct light, sun and heat. None of their other breads have done this, just these, and I'm not sure if I'll purchase again because they're an expensive bread to just throw in the bin.”
Hi, We're so sorry to hear this. It's definitely not the HeyLO! experience we want you to have. Our customer service team will be in touch to sort fresh bagels out for you today.
Varying conditions during despatch can occasionally affect freshness; however, this is a rare occurance, and we're always working on improving what we do to deliver you the freshest, tastiest low-carb goodies possible.
Kind regards,
The HeyLO! Team
Hi,
We're so sorry that your order wasn't 100%. Occassionally low-carb items can be affected by transit conditions. Please be assured that we are investigating this incident thoroughly. You should have by now received a fresh pack of bagels. However, we'll look into this and resend them for you.
Please let us know at heretohelp@weareheylo.com if we can help further.
Kind regards,
The HeyLO! Team
Hi, We're sorry to hear that you didn't enjoy your order as much as so many of our other customers. If you feel there was a quality issue, please get in touch with our Customer Service Team at heretohelp@weareheylo.com Kind regards, The HeyLO! Team
