Hi,
We’re really sorry to hear there was a problem with your bagels. Thanks for getting in touch with customer service and please be assured your fresh replacements have been despatched.
The science of low carb bread items is still relatively new, and although we put a lot of resources and expertise into Heylo products they can be occasionally susceptible to shortened shelf life, depending on the conditions exposed to. However, we guarantee 5 days freshness on arrival and will always replace or refund items that don’t arrive in top condition.
Please let us know if we can help further at heretohelp@weareheylo.com
Kind regards,
The Heylo Team
Hi, Please accept our apologies that your bread wasn't in top condition We have identified a one-off error with this batch. However, we guarantee 5 days freshness on arrival and will always replace or refund items that don’t arrive in top condition. Please let us know if you would prefer a refund or replacement. Kind regards, The Heylo Team
