“The communication for pick up was non existent. Everyday they called my room to come to the front to confirm pick up which was only a coy to try and sell excursions. Then gave us a link that never loaded to confirm pick up. Then they arrived at a pick up time I never received and left just as I rushed and arrived in the front 5 min later. I need to be reimbursed as this is the second time I’ve used them and this occurred. I should have known better. The first time it happened was at arrival pick up that never happened. Horrible company. I will not use again and I will dispute the charge since the service was not fulfilled. They need to do right by customers.”
“The communication for pick up was non existent. Everyday they called my room to come to the front to confirm pick up which was only a coy to try and sell excursions. Then gave us a link that never loaded to confirm pick up. Then they arrived at a pick up time I never received and left just as I rushed and arrived in the front 5 min later. I need to be reimbursed as this is the second time I’ve used them and this occurred. I should have known better. The first time it happened was at arrival pick up that never happened. Horrible company. I will not use again and I will dispute the charge since the service was not fulfilled. They need to do right by customers.”